Bilingual Sleep Coach (Call Center Agent)
WellSkySalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries
Requirements
- Bilingual in both English and either Vietnamese or Chinese (Mandarin or Cantonese), with the ability to speak, read, and write fluently in both languages
- Active Health Insurance License or ability to obtain
- Must reside in the designated local territory (West/Southwest Harris and Fort Bend County areas including Bellaire, Alief, Mission Bend, River Oaks, and Memorial City) to effectively serve the community
- Comfortable with daily face-to-face interactions in prospective members’ homes and engaging with the community through service, organizations, volunteer work, or local events
- Valid state driver’s license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, based on state requirements)
Responsibilities
- Build trust and educate individuals on Humana’s Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage
- Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits—providing a personalized experience
- Drive self-generated sales, meet performance goals, and expand Humana’s presence in the market by becoming a valued resource in the community
- Engage with customers through a mix of in-person, virtual, and phone interactions, with face-to-face visits in prospective members’ homes as a key part
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this position?
Benefits include medical, dental, vision, and a variety of other supplemental insurances, paid time off (PTO) and paid holidays, 401(k) retirement savings plan with a competitive match, and tuition reimbursement and/or scholarships for qualifying dependent children.
Is this a remote position or does it require fieldwork?
This is a field-based role covering West/Southwest Harris and Fort Bend County areas, involving face-to-face visits in prospective members’ homes, community events, and in-person interactions; candidates must live in the designated territory.
What are the required qualifications for this role?
Candidates must be bilingual in English and either Vietnamese or Chinese (Mandarin or Cantonese), with the ability to speak, read, and write fluently.
What is the team structure like for this position?
You'll be part of a collaborative team of 8–12 Medicare Sales Field Agents, working under the guidance of a Senior Manager and Regional Director.
What is the company culture like at Humana?
Humana has a people-first culture that supports personal and professional growth, an inclusive and diverse environment valuing multilingual talent, and offers autonomy, flexibility, and a purpose-driven mission to help people achieve their best health.
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees
Risks
Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.
Differentiation
Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.
Upsides
Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.
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