[Remote] Bilingual Financial Eligibility Specialist at Devoted Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bilingual skills in English and Spanish proficiency OR in Haitian-Creole
Strong understanding of federal and state programs, especially Medicaid, SNAP, and other social services
Exceptional communication skills with a desire to help and exceed member expectations
Ability to juggle multiple priorities effectively in a fast-paced, dynamic environment
Proven organizational skills with a high attention to detail
Proficient in utilizing various technologies and tools to enhance service delivery
Proactive and positive team player with a "can-do" attitude

Responsibilities

Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance)
Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed
Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team
Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs
Collaborate with other teams to ensure comprehensive support for all member inquiries and needs
Conduct follow-up communication with local organizations to ascertain ongoing support for members
Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance

Skills

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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