Job Description: Bilingual Customer Service Representative (Homescan Operations)

Employment Type: Full-time Location Type: Remote Salary: Not Specified

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Position Overview

NIQ is seeking a Bilingual (English/French) Customer Service Representative to join their Homescan Operations group. This role supports the organization's efforts to sell and service consumer data solutions by helping clients understand consumer buying behavior. As a representative, you will investigate and resolve inquiries from Household Panel Members via telephone and email, assist with scanner operation issues, and update panel member information.

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Key Qualifications

• Language: Excellent English and French communication skills, both oral and written.
• Problem Solving: Demonstrated problem-solving skills and high attention to detail.
• Interpersonal Skills: Good logic and interpersonal skills are essential.
• Teamwork: Proven ability to multi-task and work in a team environment.
• Customer Focus: Strong customer focus and a pleasant telephone manner.
• Technical Skills: Technically savvy with strong knowledge of MS Office, including Excel.

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Responsibilities

• Investigate and solve telephone and email queries from Household Panel Members.
• Assist panel members with any problems concerning scanner operations.
• Update all panel information.

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About NIQ

NIQ is the world’s leading consumer intelligence company, providing a complete understanding of consumer buying behavior and identifying new growth opportunities. In 2023, NIQ merged with GfK, combining industry leaders with extensive global reach. NIQ offers a holistic retail perspective and comprehensive consumer insights through advanced analytics and cutting-edge platforms, delivering the "Full View™". As an Advent International portfolio company, NIQ operates in over 100 markets, covering more than 90% of the global population.

For more information, visit NIQ.com. Follow NIQ on: LinkedIn | Instagram | Twitter | Facebook

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

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Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of its clients, communities, and markets within its workforce. The company aims to systematically embed inclusion and diversity into all aspects of its workforce, measurement, and products. NIQ encourages candidates who share this mission to apply. NIQ is an Equal Opportunity/Affirmative Action-Employer and makes employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

Learn more about NIQ's diversity and inclusion initiatives at: NIQ News Center

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Additional Details

• Department: Not Specified
• Industry: Market Research
• Function: General Business
• Experience Level: Mid-Senior Level
• Posted by: Not Specified
• Contract Duration: One year contract
• Location Requirement: Candidates must be currently located in the Greater Toronto Area (GTA).
• Job ID: R25_0009462