Bilingual Customer Service Representative (Student Advisor)- WFH

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Candidates must be bilingual, fluent in both English and Mandarin (both spoken and written), possess previous experience in customer service or a similar role, preferably in the education sector, demonstrate excellent communication and interpersonal skills, be able to work independently and manage time effectively, have proficiency in using CRM software and other computer applications, maintain a positive attitude, patience, and a customer-oriented approach, and be able to handle and resolve conflicts professionally.

Responsibilities

The Bilingual Customer Service Representative will serve as the first point of contact for users, addressing inquiries and providing information about courses, proactively contact potential customers from the user leads list, offering detailed course consultations, maintain strong relationships with current customers by providing excellent service and support, maintain accurate customer records, collaborate with the team to communicate customer feedback and improve products and services, stay updated on course offerings and policies, and participate periodically in training webinars to learn about educational information and product details.