Bilingual Customer Service Representative (Student Advisor)- WFH

Position Overview

• Location Type: Remote (Work from home in Malaysia)
• Job Type: Full time contract
• Hours: 40 hours per week
• Salary: Not specified
• Company: A fast-growing US-based K12 education company offering innovative and transformative educational services.
• Description: The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Requirements

• Language Proficiency: Fluent in both English and Mandarin (both spoken and written).
• Experience: Previous experience in customer service or a similar role, preferably in the education sector.
• Communication Skills: Excellent communication, interpersonal, and customer service skills.
• Time Management: Ability to work independently, manage time effectively, and meet deadlines.
• Technical Skills: Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Attitude: Positive attitude, patience, and a customer-oriented approach.
• Conflict Resolution: Ability to handle and resolve conflicts in a professional and positive manner.

Responsibilities

• Customer Support: Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter.
• Lead Outreach: Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey.
• Customer Relationship Management: Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns.
• Record Keeping: Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints.
• Feedback & Improvement: Collaborate with the team to communicate feedback from customers and help improve our products and services.
• Knowledge Updates: Stay updated on our course offerings, pricing, and policies to provide accurate information to customers.
• Training: Participating periodically training webinar to learn about educational info and our product to perfect professionalism.

Application Instructions

• Not specified

Company Information

• Company Type: US-based K12 education company
• Opportunity: Full-time contract position
• Flexibility: It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts.
• Equal Opportunity Employer: We are an equal opportunity employer and value diversity.