Bilingual Customer Experience Installation Specialist at Mysa

Québec City, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Smart Home, Energy EfficiencyIndustries

Requirements

Hands-on installation experience with high-voltage wiring
Strong technical aptitude and interest in smart home or energy-saving products
Excellent communication skills in both written and spoken formats
Ability to work independently in a remote environment while staying connected to the team
CCQ-certified electrician licence
Bilingual in French and English
Availability for full-time remote work, Monday to Friday, 9:00 AM–5:00 PM Eastern Time

Responsibilities

Act as the primary contact for contractors and installers, providing technical guidance on Mysa’s Line Voltage products (and Low Voltage when launched)
Troubleshoot installation challenges with confidence and clarity
Communicate with a professional and friendly tone via phone, video, chat, and email
Document interactions and solutions so partners have the information they need for success
Work closely with senior team members and the hardware department to resolve complex issues and improve installation processes
Share feedback from the field to help improve product documentation, training, and tools

Skills

Key technologies and capabilities for this role

High-voltage wiringThermostat installationTroubleshootingCCQ electrician licenseBilingual French EnglishHVACSmart home productsTechnical supportCustomer communication

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote role based in Quebec, working Monday to Friday from 9:00 AM to 5:00 PM Eastern Time.

What are the required qualifications for this role?

Candidates need hands-on installation experience with high-voltage wiring, a CCQ-certified electrician licence, bilingual proficiency in French and English, strong technical aptitude, excellent communication skills, and the ability to work independently in a remote environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Mysa?

Mysa has a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact.

What makes a strong candidate for this role?

A strong candidate has hands-on high-voltage wiring experience, a CCQ-certified electrician licence, bilingual French-English skills, and bonus points for HVAC knowledge, contractor network experience, and enjoyment of collaboration to improve tools.

Mysa

Smart thermostats for energy savings

About Mysa

Mysa designs and sells smart thermostats specifically for electric heating and cooling systems. Their thermostats work with an accompanying app that allows users to control their heating and cooling remotely, set schedules, and use geofencing to optimize energy use. This technology can help users save up to 26% on their energy bills. Mysa differentiates itself from competitors by focusing on electric systems and providing seamless integration into smart home or office environments. The company's goal is to promote sustainable energy management and contribute to decarbonization efforts across North America.

St. John's, CanadaHeadquarters

2016Year Founded

$27.1MTotal Funding

SERIES_BCompany Stage

Energy, Consumer GoodsIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Flexible Work Hours

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Stock Options

Professional Development Budget

Wellness Program

Risks

Potential market saturation in North America could lead to pricing pressures.

Mysa LITE may cannibalize sales of higher-margin products if not managed carefully.

Dependence on returning investors may limit financial flexibility and growth opportunities.

Differentiation

Mysa offers the first high-voltage smart thermostat with smart learning features.

Mysa integrates with major smart home platforms like Amazon Alexa and Google Home.

Mysa's app provides up to 26% energy savings through remote control and scheduling.

Upsides

Mysa's expansion into Europe taps into a growing smart thermostat market.

Increased consumer interest in energy-efficient solutions boosts demand for Mysa's products.

Partnerships with utility companies enhance Mysa's market reach and consumer value.

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