Bilingual Associate Customer Service- Contract at Westlake

Laval, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ManufacturingIndustries

Requirements

Bilingual capability
Passion for customer service
Three years of customer service experience (preferably in a manufacturing environment)

Responsibilities

Process and track orders received via phone, fax, EDI, or mail
Communicate shipment and delivery schedules to customers by liaising with internal departments
Handle customer inquiries via phone, fax, email, etc., regarding shipment tracing, shortages, overages, quality issues, late shipments, etc
Process required documentation and maintain files in accordance with SOX compliance and departmental policies
Accurately input orders into JDE, including prices, terms of sale, product, quantity, ship to/sold to, and customer special instructions
Complete necessary paperwork for sales orders
Maintain system accuracy on sales orders and back orders, reflecting actual ship dates and entering reason codes for changes
Participate with Customer Service Team to maintain call service standards
Ensure SOX compliance processes are followed, verifying and filing necessary documents
Maintain customer files, including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc
Work with internal supply chain departments to proactively update customers on order status changes and keep product knowledge current
Coordinate truck deliveries at certain locations with the Traffic department
Coordinate returned goods from customers with Sales Representative/manager approval
Complete product returns or invoice adjustments timely, applying accurate reason codes in JDE and following department processes
Maintain daily contact with Sales Representatives regarding pricing inquiries, purchase order discrepancies, and customer order status updates
Participate in inventory counts as required
Maintain up-to-date price books, initiate price increases, and ensure implementation in the invoicing system as assigned
Initiate outgoing calls to current and prospective customers to maximize weekly order file
Report competitive activities to the Sales team and process sample requests

Skills

Key technologies and capabilities for this role

BilingualJDEEDISOX ComplianceOrder ProcessingShipment TrackingCustomer ServiceSales Order ManagementSupply Chain Coordination

Questions & Answers

Common questions about this position

What is the salary for this Bilingual Associate Customer Service position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills or experience are required for this role?

A passion for customer service and three years of customer service experience are required, preferably in a manufacturing environment.

What is the company culture like at Westlake?

Westlake offers an entrepreneurial environment where employees work together to enhance people's lives through products and community presence, with potential to enrich work life and career experience.

What makes a strong candidate for this customer service contract role?

Candidates with a passion for customer service and three years of experience, preferably in manufacturing, along with bilingual skills as implied by the job title, will stand out.