Bilingual Associate Customer Service- Contract at Westlake

Laval, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ManufacturingIndustries

Requirements

Bilingual capability
Passion for customer service
Three years of customer service experience (preferably in a manufacturing environment)

Responsibilities

Process and track orders received via phone, fax, EDI, or mail
Communicate shipment and delivery schedules to customers by liaising with internal departments
Handle customer inquiries via phone, fax, email, etc., regarding shipment tracing, shortages, overages, quality issues, late shipments, etc
Process required documentation and maintain files in accordance with SOX compliance and departmental policies
Accurately input orders into JDE, including prices, terms of sale, product, quantity, ship to/sold to, and customer special instructions
Complete necessary paperwork for sales orders
Maintain system accuracy on sales orders and back orders, reflecting actual ship dates and entering reason codes for changes
Participate with Customer Service Team to maintain call service standards
Ensure SOX compliance processes are followed, verifying and filing necessary documents
Maintain customer files, including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc
Work with internal supply chain departments to proactively update customers on order status changes and keep product knowledge current
Coordinate truck deliveries at certain locations with the Traffic department
Coordinate returned goods from customers with Sales Representative/manager approval
Complete product returns or invoice adjustments timely, applying accurate reason codes in JDE and following department processes
Maintain daily contact with Sales Representatives regarding pricing inquiries, purchase order discrepancies, and customer order status updates
Participate in inventory counts as required
Maintain up-to-date price books, initiate price increases, and ensure implementation in the invoicing system as assigned
Initiate outgoing calls to current and prospective customers to maximize weekly order file
Report competitive activities to the Sales team and process sample requests