Bids Manager at Sotheby’s

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Art, Luxury Goods, AuctionsIndustries

Requirements

3+ years of relevant professional experience; previous Bids Coordinator or relevant experience within an auction house is strongly desired
Exceptional interpersonal and communication skills. Comfortable communicating with senior staff, auctioneers, and VIP clients
Positive and proactive approach to challenges. Proven experience employing problem solving skills when dealing with internal and external clients
Experience managing a team is advantageous but not a pre-requisite
Comfortable coordinating and managing a team, working under pressure at a fast pace, and able to juggle multiple priorities at once
Process driven, a creative problem solver, and forward thinking in all elements of their work
Must adhere to required front of house attire on live sale days

Responsibilities

Oversee day-to-day operation of the bids function including management of ticketing system; bidding and account escalations; live & online auction operations; sale creation and management support
Line manage a group of Bids Coordinators and any temporary bids support staff. Provide day-to-day support and guidance. Manage recruitment of bids staff as necessary in partnership with Head of Bids & Client Services and Human Resources
Partner with Head of Bids & Client Services to set goals and conduct annual performance reviews
Responsible for developing and implementing training for new bids support staff. Provide ongoing training for Bids & Client Services teams on compliance procedures, operational processes, and system enhancements
Uphold and abide by Sotheby’s KYC & AML procedure; ensure all required legal and compliance documentation relevant to bid activity is gathered, reviewed, and stored appropriately
Work alongside Head of Bids & Client Services and take personal accountability for the direction of transformation within the Bids function and the wider Client Service Operations Team
Establish, gather, and analyze KPIs, SLAs, and metrics to measure team performance and inform the bidder experience
Collaborate with Product & Technology to improve auction platform functionality and enhance bidding workflows
Liaise closely with Global Bids & Client Services Departments to operate globally as a team, align on process, and ensure adequate coverage and support
Represent the Bids department during any sale outage or operational escalations; manage client communications as necessary
Support Head of Bids & Client Services with managing sale calendar additions and adjustments in conjunction with Sale Directors and Logistics
Work closely with Client Services Manager to ensure alignment in department initiatives and service provision

Skills

Team Management

Staff Recruitment

Ticketing System

Auction Operations

Process Management

Problem Solving

Escalation Handling

Live Auction

Online Auction

Sale Management

Sotheby’s

Auction house for fine art

About Sotheby’s

Sotheby's is a global auction house that specializes in selling fine art, luxury items, and collectibles through live and online auctions, as well as private sales. The company provides online estimates to help sellers determine the value of their items, which is a key differentiator from competitors. Sotheby's holds auctions in major cities worldwide, attracting a diverse audience and ensuring a competitive market for high-end items. The goal is to connect buyers and sellers in the luxury market while offering a personalized and discreet experience.

New York City, New YorkHeadquarters

1744Year Founded

$4MTotal Funding

POST_IPO_EQUITYCompany Stage

Real Estate, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Professional Development Budget

Risks

NFT market volatility poses financial risks for Sotheby's digital collectibles sales.

Recent staff layoffs indicate potential financial instability or auction performance downturn.

The $100 million Breuer building acquisition could strain financial resources if unprofitable.

Differentiation

Sotheby's offers both live and online auctions, catering to diverse client preferences.

The company provides private sales for clients seeking privacy and exclusivity in transactions.

Sotheby's expertise in valuing rare items attracts high-end collectors and investors.

Upsides

Sotheby's collaboration with The Luxury Group offers unique luxury auction experiences.

The acquisition of the Breuer building enhances Sotheby's brand and auction venue prestige.

Sotheby's acceptance of cryptocurrency payments attracts crypto-wealthy buyers.

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