Bare Metal Support Engineer at CoreWeave

Livingston, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, AI, Data CentersIndustries

Requirements

Not specified

Responsibilities

Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud
Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary
Develop a deep understanding of customer workloads and use cases to provide tailored technical support
Coordinate remote troubleshooting and hardware interventions with Data Center Technicians
Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles
Participate in an on-call rotation to support production clusters and ensure operational reliability
Collaborate with engineering teams to improve hardware reliability, software stability, and system performance
Implement automation and scripting to streamline support workflows and reduce manual interventions
Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware)
Provide feedback to internal teams on common support issues
Support, operate, and maintain CoreWeave’s GPU fleet

Skills

Key technologies and capabilities for this role

Bare MetalGPUTroubleshootingRoot Cause AnalysisCustomer SupportData Center OperationsHardware SupportIncident TriageDocumentationOn-call Support

Questions & Answers

Common questions about this position

What is the salary for the Bare Metal Support Engineer position?

This information is not specified in the job description.

Is this a remote or hybrid role?

The position is hybrid.

What skills are required for the Bare Metal Support Engineer role?

This information is not specified in the job description.

What is the company culture like at CoreWeave?

CoreWeave fosters an innovative environment as pioneers revolutionizing cloud computing with bleeding-edge GPU technology, powering AI innovation across data centers in the US and Europe.

What makes a strong candidate for this Bare Metal Support Engineer position?

Strong candidates will have experience supporting bare-metal GPU fleets, diagnosing customer issues, coordinating with data center technicians and engineering teams, implementing automation, and participating in on-call rotations.

CoreWeave

Cloud service for GPU-accelerated workloads

About CoreWeave

CoreWeave provides cloud computing services that focus on GPU-accelerated workloads, which are essential for tasks requiring high computational power. Their services cater to industries such as artificial intelligence, machine learning, visual effects rendering, and data processing. Clients can access powerful computing resources on a pay-as-you-go basis, allowing them to avoid the costs of purchasing expensive hardware. CoreWeave's infrastructure utilizes a bare metal serverless Kubernetes platform, which enhances performance while minimizing operational complexity for users. This setup enables clients to optimize their computing needs with a variety of NVIDIA GPUs, ensuring they can balance performance and cost effectively. The company's goal is to offer flexible and scalable computing solutions that meet the demands of diverse clients, from tech companies to film studios.

New York City, New YorkHeadquarters

2017Year Founded

$1,625.4MTotal Funding

SECONDARYCompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Tuition Reimbursement

Mental Health Support

Family Planning Benefits

Paid Parental Leave

Hybrid Work Options

401(k) Company Match

Unlimited Paid Time Off

Catered lunch each day in our office and data center locations

A casual work environment

Risks

Increased competition from Vultr, backed by AMD, may impact CoreWeave's market share.

The planned IPO in 2025 could expose CoreWeave to market volatility and scrutiny.

Reliance on NVIDIA GPUs poses risks if supply chain issues arise.

Differentiation

CoreWeave specializes in GPU-accelerated workloads, catering to AI and high-performance computing.

Their infrastructure uses a bare metal serverless Kubernetes platform for high performance.

CoreWeave offers a flexible pay-as-you-go pricing model, appealing to cost-conscious clients.

Upsides

CoreWeave's partnership with Dell enhances infrastructure, attracting clients seeking advanced AI solutions.

The $600M data center funding in Virginia supports CoreWeave's expansion in the AI cloud market.

Experienced leadership, like CIO Sandy Venugopal, positions CoreWeave for strategic growth.

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