Banking Services Operations Associate II - Retail Post Closing at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience
Education and Experience Preferred: Minimum of 2 years’ relevant work experience

Responsibilities

Book Home Equity Lines of Credit, Direct Installment Loans, Business Access Lines of Credit, and Business Installment Loans to appropriate Bank systems
Identify, track, and resolve errors identified in account opening paperwork; escalate as appropriate to ensure resolution
Disburse funds to internal and external accounts according to account opening paperwork
Support internal customers through email and phone communication for simple to moderately complex issues related to assigned responsibilities
Complete quality control and validation of upstream workflow tasks as necessary
Ensure personal booking batches balance at the end of each day and reconcile any discrepancies to ensure accurate internal accounting of activities
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Loan ProcessingAccount BookingHome Equity Lines of CreditInstallment LoansBusiness Lines of CreditDocumentation ReviewException ResolutionFund DisbursementQuality ControlRisk ManagementRegulatory ComplianceReconciliationCustomer Support

Questions & Answers

Common questions about this position

What is the pay range for the Banking Services Operations Associate II role?

The pay range for this position is $18.68 - $31.14 Hourly (USD), with the specific compensation based on the candidate’s knowledge, skills, and experience.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What education and experience are required for this role?

An Associate’s degree is required, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience. A minimum of 2 years’ relevant work experience is preferred.

What is the company culture like at M&T Bank?

The company promotes an environment that supports belonging and reflects the M&T Bank brand, while emphasizing adherence to risk and regulatory standards, internal controls, and audit compliance.

What makes a strong candidate for this position?

Strong candidates will have an Associate’s degree or equivalent education/work experience, preferably 2+ years in relevant banking operations, and the ability to handle loan booking, error resolution, fund disbursement, and regulatory compliance.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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