AWS Solution Architect

The AWS Solution Architect will ensure customer success in building and launching Amazon Connect solutions, conduct technology assessments and audits to identify opportunities for improvement, and facilitate business process reviews to identify customer requirements. They will educate customers on the value proposition of AWS, participate in architectural discussions, lead discovery, build ROIs for projects, and deliver presentations. The role involves translating customer requirements into contact center designs leveraging best practices and AWS services, overseeing and mentoring technical teams, and acting as a liaison between technical teams and business stakeholders. Responsibilities also include driving best practice contact center design, managing project and customer communications, delivering customer end-user training and documentation, exercising independent judgment on enterprise-level projects, and leading vision and strategy discussions with leadership.