Auto Claims Representative at Auto-Owners Insurance

Saginaw, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Ability to work in the U.S. without current or future sponsorship

Responsibilities

Handle entry-level insurance claims under close supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
Complete the Company’s claims training program for the assigned line of insurance
Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
Learn and comply with Company claim handling procedures
Develop entry-level claim negotiation and settlement skills
Build skills to effectively serve the needs of agents, insureds, and others
Meet and communicate with claimants, legal counsel, and third-parties
Develop specialized skills including but not limited to estimating and use of designated computer-based programs for loss adjustment
Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements
Continually develop product knowledge through participation in approved educational programs

Skills

Key technologies and capabilities for this role

Claims InvestigationClaims EvaluationClaims SettlementInsurance PoliciesClaim NegotiationCommunication SkillsReport WritingData OrganizationMulti-taskingEstimatingLoss Adjustment SoftwareAdjuster License

Questions & Answers

Common questions about this position

What is the work-from-home policy for this role?

The role offers a merit-based work-from-home program based on job responsibilities, with initial in-person training followed by flexibility to work from home up to 3 days per week.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), friendly work environment, structured training program, and employee mentoring.

What skills are desired for the Auto Claims Representative position?

Desired skills include a Bachelor’s degree or equivalent experience with property/casualty claims handling, above average communication skills (written and verbal), ability to organize data and multi-task, and mathematical proficiency including geometry and financial areas.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, employee mentoring, and emphasizes a group of caring associates who create financial security.

What makes a strong candidate for this claims trainee role?

Strong candidates have a Bachelor’s degree or equivalent property/casualty claims experience, excellent communication skills, ability to multi-task and resolve complex issues, mathematical proficiency, and a valid driver’s license with a clean record.