Attrition Program Manager at Adobe

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital ExperiencesIndustries

Requirements

Strategic thinker with strong leadership capabilities
Operational expertise
Customer-centric mindset
Ability to lead high-impact initiatives and influence organizational change

Responsibilities

Define and evolve program strategy, leveraging insights from engagements to ensure alignment with Adobe’s customer success and retention goals
Drive executive alignment by partnering with senior leadership to secure buy-in for program initiatives, investment decisions, and strategic priorities
Influence organizational change as a thought leader in customer retention strategies, driving innovation and best practices across teams
Validate account risk criteria by assessing and refining risk frameworks to ensure accurate identification of at-risk accounts and prioritize high-impact opportunities
Optimize workflows by developing scalable processes for nomination validation, prioritization, and engagement lifecycle management to maximize efficiency and impact
Oversee delivery by managing cross-functional teams, including account teams, delivery teams, and external partners, ensuring seamless execution of engagement strategies and deliverables
Lead customer discovery by conducting in-depth sessions to identify root causes of attrition risk and develop tailored action plans
Facilitate strategic planning by collaborating with customers to define success metrics, align on objectives, and ensure measurable value realization
Drive adoption and satisfaction by implementing enablement strategies and post-engagement surveys to ensure customer satisfaction and continuous improvement
Measure program impact by developing and maintaining dashboards to track program performance, consultant utilization, and customer outcomes
Leverage analytics to inform program evolution, identify trends, and recommend improvements to enhance efficiency and effectiveness
Validate nomination criteria by confirming account risk factors to ensure accurate identification and program inclusion
Prioritize requests by managing retention nominations, balancing urgency, impact, and resource availability
Align account teams by partnering with account and delivery teams for unified strategies and clear communication
Facilitate investment approvals by documenting and securing leadership approval for investments aligned with program goals
Oversee delivery & contracts by managing delivery team involvement, assignments, and ensuring compliance with program standards
Monitor partner resources by tracking partner alignment, accountability, and deliverables with support from delivery PM
Coordinate close-out by confirming scope completion and delivering agreements

Skills

Key technologies and capabilities for this role

Customer RetentionProgram ManagementStrategic LeadershipCross-Functional AlignmentRisk AssessmentExecutive EngagementCustomer SuccessOperational ExcellenceChange ManagementAccount Management

Questions & Answers

Common questions about this position

What is the employment type for this Attrition Program Manager role?

This is a full-time position.

Is this Attrition Program Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the AMP Services Engagement Lead role?

The role requires strategic thinking, strong leadership capabilities, operational expertise, customer-centric mindset, and the ability to drive cross-functional alignment and influence organizational change.

What is the company culture like at Adobe for this role?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, valuing new ideas from everywhere in the organization.

What makes a strong candidate for the Attrition Program Manager position?

A strong candidate is a strategic thinker with leadership skills, operational expertise, and customer focus, experienced in driving cross-functional teams and influencing change for customer retention.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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