Associate Technical Service Specialist at Medtronic

Seoul, Seoul, South Korea

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Completed Bachelor’s degree, preferably in Electronics or Biomedical Engineering
0 to 2 years of relevant experience in medical devices or hospital industry (fresh graduates encouraged)
Excellent interpersonal skills
Effective verbal and written communication skills in English and Korean
Computer literacy including sound knowledge of MS Office suite
Active driver's license
High attention to detail and accuracy
Good prioritization and organizational skills, with ability to perform under pressure in fast-paced environment
Strong ability to work well within a team and autonomously
Achievement oriented with ability to deliver customer-focused service with highest quality standards

Responsibilities

Provides in-house repair service in a repairing/service center or on-site technical service
Provides technical advice to customers, sales personnel, and healthcare professionals responding to product-related questions, issues, and problems
Provides sales personnel with technical data necessary for the demonstration of products
Acts as a liaison between sales personnel and customers on technical issues
May make technical presentations at sales meetings and customer locations
Assists the local technical service center with day-to-day operations and support for Service and Repair (national account, majority of time in field visiting customers’ sites in Seoul and Metropolitan area)

Skills

Key technologies and capabilities for this role

ElectronicsBiomedical EngineeringTechnical ServiceRepairCustomer SupportEnglishKorean

Questions & Answers

Common questions about this position

What is the compensation for this role?

Medtronic offers a competitive salary and flexible benefits package.

Is this position remote or office-based, and where is it located?

This is primarily a field-based role visiting customer sites in the Seoul and Metropolitan area, with the team based in SongpaGu, Seoul, where you will sit together with the Technical Service team.

What skills and qualifications are required for this position?

A Bachelor’s degree, preferably in Electronics or Biomedical Engineering, is required along with excellent interpersonal skills, effective communication in English and Korean, computer literacy in MS Office, an active driver's license, high attention to detail, prioritization skills, and the ability to work in a team and autonomously.

What is the company culture like at Medtronic?

Medtronic emphasizes a life-long career of exploration and innovation, leading with purpose to champion healthcare access and equity, with a commitment to employees at the core of its values, recognizing contributions and sharing in success.

Who is Medtronic looking for in this role, and what makes a strong candidate?

Fresh graduates with a Bachelor’s degree preferably in Electronics or Biomedical Engineering are encouraged to apply, along with 0-2 years of relevant experience, strong communication skills in English and Korean, a driver's license, and the ability to deliver customer-focused service in a fast-paced team environment.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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