Associate Observability Engineer at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, InfrastructureIndustries

Requirements

Ability to work closely with observability engineers and collaborate with cross-functional teams (SRE, DevOps, Business units)
Strong collaboration skills for learning from examples, creating engineering work, and supporting implementation
Initial focus on development, configuration, and support in New Relic
Willingness to evolve role to include wider team goals
Availability for hybrid working with minimum 3 days a week in office (Asda House), plus potential additional requirements

Responsibilities

Assist in implementing observability features such as dashboards, alerts, logs, traces, and metrics using tools like New Relic
Collaborate with cross-functional teams to understand monitoring requirements and support delivery of observability solutions
Support efforts to define and maintain observability-as-code (dashboards, alerts, tags, notification channels)
Help instrument applications and infrastructure using standards such as OpenTelemetry
Participate in troubleshooting and incident analysis to improve system monitoring and response capabilities
Learn and apply best practices in CI/CD pipelines, monitoring, and DevOps tooling
Support initiatives to automate and standardize observability across environments
Take part in team meetings, design discussions, and contribute ideas for improving observability and engineering processes
Document observability configurations, Blueprints, processes, and standards for internal use
Report into the Engineering Manager

Skills

New Relic

OpenTelemetry

dashboards

alerts

logs

traces

metrics

observability-as-code

CI/CD

DevOps

SRE

instrumentation

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees