Associate Market Researcher at Auctane

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Shipping, Logistics, SoftwareIndustries

Requirements

Bachelor’s degree, ideally within the marketing, business, economic, or social science fields. Master’s degree preferred
1-3 years experience in customer insights, market research, consulting, or competitive intelligence
Strong analytical and critical thinking skills, with a keen eye for detail and the ability to connect data points to tell a coherent story
A solid foundational understanding of primary market research methodologies and the basics of effective survey design
Familiarity with survey software (e.g., Qualtrics, SurveyMonkey, Alchemer) or a demonstrated ability

Responsibilities

Actively grow skills in research methodology, data analysis, and strategic thinking to become a trusted insights expert for the marketing team
Support the management of longitudinal studies (e.g., Brand Tracking, NPS) to provide a continuous pulse on customer sentiment and brand perception
Provide end-to-end support on critical ad-hoc research projects—from survey design to analysis—to deliver clear answers to urgent business questions
Support product marketing, product, and sales by managing and delivering regular reports and battlecards that track market trends and competitor activity
Transform raw quantitative and qualitative data from multiple sources into compelling, story-driven reports that empower leadership to make confident, data-backed decisions
Assist with standing up and implementing longitudinal studies like Net Promoter Score and Brand Tracking, analyzing data to monitor key changes in metrics and sentiment over time
Contribute to the full lifecycle of ad-hoc research projects, including survey design, qualitative interviews, survey programming, data collection, analysis, and reporting
Conduct market analysis to identify emerging trends and gather competitive intelligence to build regular reports on competitor activities and strategies
Dive into both quantitative and qualitative datasets, cleaning data and running analyses to uncover the "story" hidden within the numbers
Transform complex data from multiple sources into clear, concise, and visually compelling reports and presentations for marketing and leadership teams

Skills

Market Research

Primary Research

Secondary Research

Survey Design

Data Analysis

Brand Tracking

NPS

Customer Insights

Strategic Thinking

Insights Repository

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees