Associate I, Customer Service (Consignment Specialist) at Alcon

Shah Alam, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Eye CareIndustries

Requirements

Min 1-2 years of experience in consignment management, inventory management or equivalent
Proficient in Microsoft Office Suite (Excel, Word, Outlook and SAP)
Ability to analyse large data with intermediate skill in Excel: Pivot, V-Lookup, Basic Chart
Meticulous, detail-oriented with strong organizational and problem-solving abilities
Team player with excellent communication and interpersonal skills
Able to manage multiple tasks simultaneously while maintaining a positive and professional attitude
Fluency in English, both in written and spoken (other local language is an added advantage)
Minimum Diploma or Degree preferably in Business Administration, Communication, Marketing
Minimum 1-2 years relevant working experience, preferably in call center, shared service or equivalent within MNC industry

Responsibilities

Assist in tracking and managing consignment inventory at partner/customer locations
Able to support consign inventory count at customer location (Hospital, Pharmacy) when required
Tracking inventory, ensuring proper storage and handling, and coordinating from Service Provider into customer’s storage
Reconcile consignment count result (discrepancy, missing, damage, etc) together with commercial team
Monitor stock reports from SAP regarding consignment stock
Ensure that inventory is only consigned to accounts with appropriate signed contracts
Monitor month on hand stock and return on consignment sales per designated consignment account
Manage reporting of key consignment account KPIs with required action or remediation plans and provide monthly updates to business stakeholders
Work closely with Customer Operations to ensure that missing lenses are billed accordingly
Work closely with Customer Operations on instructions for scrapping & transfer of consignment stock
Monitoring Returns Management to ensure that consignment stock returned to Service Provider is fully completed
Assist with Serial Number issues when a billing cannot be completed
Be involved with ad-hoc projects that involves consignments
Review high risk consignment accounts for closing and provide list to Country Franchise Head

Skills

Key technologies and capabilities for this role

SAPInventory ManagementConsignment InventoryInventory TrackingReconciliationStock MonitoringReportingKPIsLogistics CoordinationCustomer Service

Questions & Answers

Common questions about this position

What experience is required for the Associate I, Customer Service (Consignment Specialist) role?

Minimum 1-2 years of experience in consignment management, inventory management or equivalent is required.

What technical skills are needed for this position?

Proficiency in Microsoft Office Suite (Excel, Word, Outlook and SAP) is required, along with intermediate Excel skills including Pivot, V-Lookup, and Basic Chart.

What soft skills are important for this role?

Meticulous, detail-oriented with strong organizational and problem-solving abilities, team player with excellent communication and interpersonal skills, able to manage multiple tasks while maintaining a positive attitude.

What is the minimum education required?

Minimum Diploma or Degree preferably in Business Administration, Communication, Marketing.

What is the employment type for this position?

This is a full-time position.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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