Associate Field Service Technician at Stryker

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor’s degree or equivalent experience preferred
Ability to work independently
Ability to work in a fast-paced environment
Ability to read and understand technical drawings
Ability to troubleshoot technical issues and perform technical repairs preferred
Highly organized and able to prioritize tasks
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Knowledge of proper lifting/body mechanic techniques preferred
Strong interpersonal and communication skills
Strong attention to detail
Willingness to travel 50%

Responsibilities

Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance
Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols; responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up
Provide post-sale in-servicing on equipment operation and maintenance
Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client
Follow all administrative duties in a very accurate and timely manner; assist in the development of new service procedures; provide new product information to customers
Maintain an accurate inventory of Stryker equipment and parts
Other duties as assigned by Manager/Supervisor
Abide by and support the policies set forth in the Stryker Code of Conduct
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Skills

Field Service

Equipment Repair

Fault Isolation

Preventative Maintenance

Equipment Installation

Inventory Management

Customer Service

In-servicing

Warranty Service

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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