Associate Director, Rights Management - The Orchard at Orchard

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Music DistributionIndustries

Requirements

5+ years of work experience in the music or entertainment industry, preferably with an emphasis on customer support
3+ years of experience in a supervisory capacity
Experience working in a CMS such as YouTube CMS, TikTok MediaMatch, SoundCloud Deck, or Facebook Rights Manager
Well-organized, attentive to detail, and able to constantly meet and/or exceed performance goals while managing multiple deadlines and prioritizing appropriately
Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
Comfort in a fast-paced, team-oriented environment; positive attitude, with the ability to motivate and excite team members
Experience managing cross-functional projects and driving them to completion
Proficiency in Google, Apple, and Microsoft applications, particularly Excel
Office-first role, in office 4 days a week

Responsibilities

Supervise the activities, performance, and productivity of direct reports in NYC, London, and Mumbai and an offshore team; ensure team members are reviewing, updating, and auditing content maintained at fingerprinting platforms and within internal proprietary tools accurately and with a high level of efficiency
Partner internally with other departments (relationship management, accounting, product development) to identify, report on, and resolve issues, while providing an extraordinary level of support for our clients
Build relationships with partners and clients, communicating clearly and frequently to ensure issues are resolved in a timely manner
Maintain strong knowledge of proprietary platform technology and the processes that pertain to them, with the ability to disseminate information to the company and team, and quickly learn new platforms and develop processes as needed
Work closely with team members and management to identify inefficiencies, communicate roadblocks, and suggest improvements for department projects and processes
Work across teams to continually identify ways to enhance client satisfaction and increase revenue

Skills

Key technologies and capabilities for this role

Rights ManagementYouTube Content IDTikTok Rights ManagerFacebook Rights ManagerInstagramSoundCloudTeam SupervisionStakeholder ManagementContent AuditingMonetizationProcess Improvement

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is an office-first role requiring presence in the office 4 days a week.

What experience is required for this position?

Candidates need 5+ years of work experience in the music or entertainment industry, preferably with an emphasis on customer support, and 3+ years in a supervisory capacity. Experience working in a CMS such as YouTube CMS, TikTok MediaMatch, SoundCloud Deck, or Facebook Rights Manager is also required.

What does the team structure look like?

The role supervises direct reports in NYC, London, and Mumbai, along with an offshore team.

What is the company culture like at The Orchard?

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity, championed by an exceptional community of music lovers and experts.

What salary or compensation does this role offer?

This information is not specified in the job description.

Orchard

Streamlines home buying and selling process

About Orchard

Orchard operates in the residential property market, focusing on making the process of buying and selling homes more efficient and less stressful for clients. Their main service is the 'Move First' approach, which allows clients to purchase a new home before selling their current one, alleviating the pressure of coordinating both transactions. This is supported by a guaranteed back-up offer that provides security for sellers. Additionally, Orchard offers free home valuations that are claimed to be 30% more accurate than typical valuations, helping clients understand property values better. Unlike traditional real estate agencies, Orchard's unique services and focus on client convenience may allow them to charge a premium for their offerings. The goal of Orchard is to simplify the home buying and selling experience, making it more accessible and less daunting for individuals and families.

New York City, New YorkHeadquarters

2017Year Founded

$228.6MTotal Funding

SERIES_DCompany Stage

Real EstateIndustries

501-1,000Employees

Benefits

Comprehensive benefits - We offer medical, vision, and dental benefits for employees and dependents, with some plans fully sponsored by Orchard.

Paid parental leave - We offer new parents up to 18 weeks paid leave to bond with their newborns—plus a customized one-month transition period to ease into life as a working parent.

Paid family leave - We offer up to 10 weeks paid leave for employees who need to care for sick family members.

Flexible paid time off - We count your contributions, not vacation days. Take the time you need to recharge and refresh.

Team events - From monthly town hall meetings to team lunches and gatherings outside of the office, we make time to celebrate wins and unwind together.

Paid industry certification - We cover dues on licenses and renewal fees for brokers, realtors, and more.

Risks

Rising interest rates could deter potential homebuyers, impacting Orchard's core business.

iBuying platforms like Opendoor pose competitive threats to Orchard's 'Move First' approach.

Expansion into new markets may strain Orchard's resources and operational capabilities.

Differentiation

Orchard's 'Move First' approach allows clients to buy before selling their current home.

They offer free home valuations claimed to be 30% more accurate than competitors.

Orchard provides a comprehensive suite of vendor partner services for home improvement.

Upsides

Orchard ranks in the top 10 fastest-growing real estate companies in the U.S.

Expansion into Arizona, Oregon, and Washington opens new market opportunities.

Increased demand for digital real estate transactions aligns with Orchard's tech-driven model.

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