Associate Director - Qualitative Insights at Material Bank

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor's degree and/or studies in a social science, communications, or business-related field (Master's degree is a plus); open to alternative modes of education and experience
Minimum of 4 years of experience in market research, preferably with 2+ years of community experience, and a proven track record of managing multiple end-to-end research projects
Strong understanding of qualitative methodologies, with a focus on communities (understanding of quantitative research and experience with face-to-face moderation is a plus)
Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences
Proven ability to work collaboratively in cross-functional teams and manage relationships with external vendors
Proficiency in market research software and tools, and Microsoft/Google Suites (experience with platforms like icanmakeitbetter (ICMIB) and Recollective is a plus)
Critical thinking, strategic thinking, project management, and problem identification oriented around solutions and POV
Ability to learn and adapt to cutting-edge technologies to drive efficiency
Demonstrated curiosity, willingness to learn (learning mindset), openness to sharing, receiving, asking for, and applying feedback
Leading through practice of skills established in Associate/Sr. Associate role (or other relevant career experience)

Responsibilities

Managing Qualitative Insights engagements with clients across industries end-to-end, including costing projects, online and face-to-face moderation, managing internal project members, notetaking, developing nearly client-ready reports/deliverables, and overall account management (e.g., being a thought partner, connecting dots, pushing thinking, scoping)
Acting as a thought partner to clients, educating them about every step of the process, framing insights for actionable recommendations, developing trust, and building lasting relationships
Establishing, supporting, and building thriving relationships with junior to mid-level Insights and Marketing client stakeholders
Collaborating with internal cross-functional teams (e.g., Qualitative Operations, India Cohort) to execute the highest quality work
Translating data into learnings, telling visual stories through data, and creating comprehensive narratives that frame impactful and strategic recommendations (overseen in partnership with a Senior Project Lead/Senior Team member)
Mentoring, coaching, and delegating appropriate work to Associates and Sr. Associates (US and India), sharing responsibility for their growth and development

Skills

Key technologies and capabilities for this role

Qualitative ResearchModerationOnline ModerationFace-to-Face ModerationProject ManagementClient ManagementAccount ManagementInsights ReportingData StorytellingVisual StorytellingResearch ScopingCosting ProjectsReport WritingCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This role will be located at our office in London, UK.

What key skills are required for the Associate Director, Qualitative Insights role?

Key skills include critical thinking, strategic thinking, project management, problem identification oriented around solutions and POV, ability to learn and adapt to cutting edge technologies, and leading through practice of established skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The company values collaboration, dreaming big, and commitment to turning customer challenges into growth opportunities, with a focus on thriving through helping organizations design rewarding customer experiences using human insights, design innovation, and data.

What makes a strong candidate for this role?

Strong candidates have experience managing qualitative insights engagements end-to-end, building client relationships, mentoring juniors, and possess critical and strategic thinking skills; alternative modes of education and experience are welcome, including Bachelor's degrees or relevant studies.

Material Bank

Digital marketplace for building materials

About Material Bank

Material Bank operates a large online marketplace for building materials, catering to architects, designers, and construction professionals. Users can explore, sample, and order a variety of materials and products through the platform. The marketplace connects industry brands and manufacturers with professionals, generating revenue through partnerships and product listings. Material Bank enhances user experience with services like sample replenishment and project management tools. The company emphasizes integrity, clear communication, and sustainability, partnering with eco-friendly brands. Its goal is to simplify the material sourcing process for the architecture and design community by continuously expanding its offerings and improving its platform.

Miami, FloridaHeadquarters

2018Year Founded

$314.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Design, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

Flexible Work Hours

Hybrid Work Options

Risks

Increased competition from local distributors challenges Material Bank's market dominance.

European market expansion may face regulatory challenges and established local competitors.

Strategic shifts from new leadership could disrupt existing operations or partnerships.

Differentiation

Material Bank offers next-day delivery for samples ordered by midnight, enhancing convenience.

The platform integrates AI-driven search algorithms for improved material discovery and recommendations.

Material Bank collaborates with eco-friendly brands, emphasizing sustainability in its offerings.

Upsides

Expansion into Europe opens new markets and growth opportunities for Material Bank.

Integration of VR and AR tools enhances user experience and potentially increases conversion rates.

The mobile app caters to the growing demand for mobile solutions in the design industry.

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