Associate Director - Product Manager - Lilly.com UE Patient Experience at Eli Lilly and Company

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Ability to lead empowered, cross-functional product teams (e.g., engineering, design, SEO, account management)
Expertise in customer experience (CX) principles, including personas, Voice of the Customer (VoC), journey maps, and UX testing principles
Strong problem-solving skills for customer and business challenges
Data-driven approach with experience tracking site performance, analytics, and providing actionable insights
Capability to champion continuous product discovery, delivery, experimentation, learning, and evidence-based decision-making
Proficiency in validating solutions for value, usability, feasibility, customer-centricity, UX testing, and viability
Experience serving as the voice of the customer and business during design, development, testing, and implementation
Ability to make effective decisions on trade-offs and provide clear guidance
Skills in facilitating team alignment, operational excellence, and collaboration across stakeholders (e.g., Medical, Legal, Regulatory)

Responsibilities

Report directly to the Sr. Director, Group Product Manager, and partner closely to implement the product vision and strategy for priority web properties like Lilly.com UE Patient Experience
Lead cross-functional product teams in delivering integrated, customer-first digital experiences supporting users throughout their health journey
Drive daily execution of product initiatives, ensuring solutions deliver value, meet customer expectations, usability, internal feasibility, and measurable viability
Translate Lilly’s Brand Truth of “Health Above All” into a unified, customer-first experience integrating diverse digital journeys, VoC, and customer expectations across product and disease state sites
Champion continuous product discovery and delivery, validating solutions against CX principles
Serve as the data-driven voice of the customer and business during design, development, testing, and implementation, providing guidance and making trade-off decisions
Foster an atmosphere of experimentation, learning, and evidence-based decision-making
Track site performance and analytics, providing insights to improve user experience, engagement, and business outcomes
Collaborate with stakeholders across Lilly, including Medical, Legal, Regulatory, to ensure alignment with strategic direction

Skills

Product Management

UX Design

Customer Experience

Personas

Voice of the Customer

Journey Mapping

UX Testing

Digital Strategy

Cross-functional Leadership

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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