Associate Director of Product, Complex Care at Spring Health

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

Experience leading product strategy, roadmap, and execution for complex care or similar portfolios
Ability to lead and mentor a team of Product Managers (team of four)
Strong cross-functional collaboration skills with leaders in Specialty Care Strategy, Clinical Operations, Provider Operations, Sales, and Design
Expertise in translating care models into scalable systems, workflows, and product capabilities (e.g., referrals management, intake, scheduling, transitions, outcomes tracking)
Data-informed visioning and roadmap development with defined success metrics and KPIs (engagement, efficiency, provider satisfaction, member outcomes)
Ability to partner with engineering and design to productize manual workflows
Hybrid role based in New York with 2-3 days in office per week

Responsibilities

Own the Complex Care Product Portfolio, driving strategy and execution across SpringWorks and Specialty Care for integrated, scalable experiences
Collaborate with cross-functional leaders to define, measure, and improve care delivery for diverse clinical populations
Lead and grow a high-performing team of Product Managers, fostering ownership, clarity, and accountability
Set clear product roadmaps, define success metrics, and ensure consistent delivery across teams and stakeholders
Build and evolve care delivery workflows, including referrals management, intake, scheduling, transitions, and outcomes tracking
Collaborate with engineering and design to productize manual workflows into scalable capabilities
Partner with Specialty Care Strategy and Sales to launch differentiated offerings that expand access and improve outcomes
Drive alignment across operations and sales teams for scalable adoption of care models
Align cross-functional teams toward shared goals and measurable outcomes through data-informed vision and roadmap

Skills

Product Strategy

Roadmap Development

Product Execution

Team Leadership

Cross-Functional Collaboration

Behavioral Health

Workflow Design

Clinical Operations

Provider Operations

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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