Associate Director — Global Voice Services Architect at Eli Lilly and Company

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Advanced experience with Microsoft Teams Voice: Direct Routing, Operator Connect, call queues, auto attendants, licenses, Teams Admin Center
Hands-on expertise with AudioCodes SBCs, OVOC, SIP, analog devices, ISDN, and emergency calling configurations
Familiarity with Poly and AudioCodes devices, software updates, and device management
Experience with voice carrier services, including toll-free, numbering plans, and emergency services
Understanding of Microsoft 365 networking, SIP/media flows, split tunneling, and geolocation
Strong problem-solving skills and a track record of delivering high-quality solutions in complex environments
Bachelor's degree in Computer Science, Information Technology, or related field OR a high school diploma/GED and 7+ years of IT experience with telephony/voice services
5+ years of IT experience with a focus on telephony/voice services
Experience in Microsoft Teams Phone System
Legally authorized to be employed in the United States (no sponsorship anticipated)

Responsibilities

Own the global voice strategy – Drive the roadmap and architecture for voice services across the enterprise by taking an active role in learning the business and understanding requirements for voice services
Lead innovation in telephony – Leverage Microsoft Teams Voice, SBCs, PSTN, and advanced routing to deliver scalable, secure, and high-quality voice solutions
Act as the Voice Product Owner – Prioritize initiatives and guide the Agile team to deliver impactful, business-aligned voice services
Be able to tell a story about current and future Voice services and products at Lilly using costs, usage and availability metrics, and user feedback
Be the Voice SME at Lilly – Support and mentor Voice Engineers, influence cross-functional teams, and consult senior leaders
Collaborate across the enterprise – Work with IT and business stakeholders, vendors, and global partners to continuously elevate the voice user experience

Skills

Microsoft Teams

Genesys

Telephony

Voice Services

Automation

Analytics

Microsoft 365

SharePoint

OneDrive

Viva

Outlook

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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