Associate Director, Clinical Trial Support & Connected Devices at IQVIA

Lisbon, Lisbon, Portugal

IQVIA Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Clinical Research, Life Sciences, HealthcareIndustries

Requirements

  • Strong background in support roles, specifically related to clinical trials
  • Prior experience with clinical trials (not completely new to this area)
  • Understanding of the fundamentals of clinical trials (not limited to general support tasks)
  • Proven experience providing support in a clinical trial environment

Responsibilities

  • Manages multiple teams of professional-level employees and/or managers responsible for successful execution of Managed Services client projects at IQVIA
  • Develops and communicates objectives and priorities and coordinates strategic planning, research, and the tactical development, implementation, and management of deliverables
  • Manages the implementation of detailed technology services support for clients using both IQVIA and customer products
  • Offers in-depth knowledge of the solution implemented and prepares the team to deliver high-quality support
  • Oversees operational reviews to provide status on overall service activities (First Time Resolution, Turnaround Time, Quality of Resolution)
  • Drives feedback loops with GCC helpdesk and other stakeholders to improve quality of support
  • Manages and oversees support solutions and ensures any blockers or inefficiencies are addressed in a timely manner
  • Provides coaching and guidance on job performance and career development to direct reports; models and provides leadership examples for the organization

Skills

Key technologies and capabilities for this role

Clinical TrialsManaged ServicesTeam ManagementStrategic PlanningTechnology ServicesSupport SolutionsOperational ReviewsFirst Time ResolutionTurnaround TimeStakeholder FeedbackLeadershipCoaching

Questions & Answers

Common questions about this position

What experience is required for this role?

Candidates need a strong background in support roles related to clinical trials, prior experience with clinical trials, and proven experience providing support in a clinical trial environment; they should understand clinical trial fundamentals and not be new to the area.

Is the salary specified for this position?

This information is not specified in the job description.

What is the work arrangement or location policy?

This information is not specified in the job description.

What is the company culture like at IQVIA?

IQVIA fosters a culture of diversity, inclusion, and belonging, valuing the perspectives of all talented employees to empower innovation in healthcare, with multifaceted thought processes and multi-talented collaboration driving superior outcomes.

What makes a strong candidate for this Associate Director role?

A strong candidate has proven experience managing teams in clinical trial support, deep knowledge of clinical trials, and the ability to coach direct reports while driving operational improvements like First Time Resolution and Turnaround Time.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters
1998Year Founded
$3,526MTotal Funding
POST_IPO_EQUITYCompany Stage
Cybersecurity, Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.
Proliferation of disparate technological solutions causes technology overload in clinical trials.
Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.
The company offers privacy-enhancing technologies to protect individual patient data.
IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.
AI-driven drug discovery accelerates identification of potential drug candidates.
Expansion of telemedicine facilitates remote patient monitoring and data collection.

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