Associate Customer Service Specialist with French at Medtronic

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Spoken and written proficiency in French and English – minimum level B2 or equivalent
Minimum of 1 year of relevant experience in Customer Service Operations Departments
Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools
Proactive and investigative mindset with a high level of attention to detail and good analytical skills
Team player who at the same time can work independently on moderately complex tasks under general supervision
Willingness to recommend process improvements to solve issues or improve efficiency
Previous experience in an export service department or in providing customer service to the French market, experience of working with SAP ERP and/or EM/Verint tool (asset)

Responsibilities

Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone
Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary
Tracing shipments and interacting with the transport department to ensure timely deliveries take place
Dealing with customer credits and product returns as well as disputes
Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making
Regularly communicating with sales representatives and other internal departments for any process-related information and/or changes
Provide accurate, consistent and timely operational support to customers
Provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies with the ability to monitor information flows and resolve incoming issues
Contribute to the company’s goals in the areas of customer satisfaction

Skills

French

Customer Service

Order Entry

Shipment Tracking

Product Returns

Email Communication

Phone Support

Problem Solving

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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