Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical DevicesIndustries
Requirements
- Spoken and written proficiency in French and English – minimum level B2 or equivalent
- Minimum of 1 year of relevant experience in Customer Service Operations Departments
- Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools
- Proactive and investigative mindset with a high level of attention to detail and good analytical skills
- Team player who at the same time can work independently on moderately complex tasks under general supervision
- Willingness to recommend process improvements to solve issues or improve efficiency
- Previous experience in an export service department or in providing customer service to the French market, experience of working with SAP ERP and/or EM/Verint tool (asset)
Responsibilities
- Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone
- Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary
- Tracing shipments and interacting with the transport department to ensure timely deliveries take place
- Dealing with customer credits and product returns as well as disputes
- Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making
- Regularly communicating with sales representatives and other internal departments for any process-related information and/or changes
- Provide accurate, consistent and timely operational support to customers
- Provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies with the ability to monitor information flows and resolve incoming issues
- Contribute to the company’s goals in the areas of customer satisfaction
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What languages are required for this role?
Spoken and written proficiency in French and English at minimum level B2 or equivalent is required.
Is this position remote or office-based?
The position is based in Warsaw, Poland.
What experience is needed for this job?
A minimum of 1 year of relevant experience in Customer Service Operations Departments is required, preferably in an export service department or providing customer service to the French market.
What skills and mindset are important for this role?
A proactive and investigative mindset with high attention to detail, good analytical skills, good communication and customer service skills, experience with Microsoft Office (Outlook and Excel), and the ability to work independently and as a team player are essential.
What is the company culture like at Medtronic?
Medtronic fosters a culture of exploration, innovation, purpose-driven work, and breaking down barriers to improve healthcare access and equity, while being part of a collaborative Customer Service Team in a global healthcare company.
Medtronic
Develops and manufactures medical devices and therapies
About Medtronic
Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.
Fridley, MinnesotaHeadquarters
1949Year Founded
$3.2MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Employee Assistance Program
Wellness Program
Risks
Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.
Spine biologics market growth may attract new entrants, increasing competition for Medtronic.
Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.
Differentiation
Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.
The company invests heavily in R&D to drive innovation in medical devices.
Medtronic offers comprehensive services, including training and technical support, enhancing product value.
Upsides
Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.
Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.
Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.
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