Associate Clinical Systems Support Specialist at Thermo Fisher Scientific

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical Research, Life SciencesIndustries

Requirements

Experience in an IT support environment or teams involving regular communication with users and stakeholders
Strong verbal and written communication skills in English
Customer-oriented approach
Excellent organizational skills and multitasking abilities
Strong affinity for working efficiently with colleagues
Experience with Microsoft 365 suite (Teams, Outlook, Excel, Word, PowerPoint)
Ability to learn new things quickly and apply knowledge efficiently
Ability to investigate and resolve problems with software applications
Basic knowledge of clinical research and clinical systems (e.g., Medidata, Veeva Vault) is an advantage but not mandatory
Strong career development framework
Interest and motivation to develop in healthcare information technology and IT system support
Flexibility to work on shifts (Early APAC to EMEA Business Hours)
Hybrid work scheme

Responsibilities

Work in a global team environment to troubleshoot and resolve clinical application and clinical system issues
Provide technical support to Investigator Site staff, Sponsor users, and Clinical Research Group’s (CRG) various clinical development teams
Perform administrative tasks such as providing system and user accesses and granting corresponding privileges
Manage tickets within the prescribed ticketing system and ensure proper documentation
Accept calls and chats to respond to urgent requests or concerns
Work closely with life-science organizations personnel (doctors, nurses, clinical trial associates, etc.)
Coordinate with colleagues, Senior team, and Management within the Clinical Systems Support (CSS) team
Partner with other teams within CRG’s IT department and operational departments to provide system resolutions
Ensure consistency, accuracy, and high quality of data input by adhering to Service Level Agreements and Key Performance Indicators (e.g., Productivity and Quality)
Participate in the development and regular maintenance of internal work instructions and knowledge base articles

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingTicketing SystemUser Access ManagementClinical SystemsCommunication SkillsService Level AgreementsKnowledge Base

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position follows a hybrid working scheme with working hours from Early APAC to EMEA Business Hours, and flexibility to work on shifts is required.

What skills are required for this position?

Required skills include strong verbal and written communication in English, experience with Microsoft 365 suite (Teams, Outlook, Excel, Word, PowerPoint), excellent organizational and multitasking abilities, and a customer-oriented approach. Basic knowledge of clinical research systems like Medidata or Veeva is an advantage but not mandatory.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team environment like at Thermo Fisher Scientific for this role?

The role involves working in a global team environment, coordinating with colleagues, senior team, management within the Clinical Systems Support team, and partnering with other teams in CRG’s IT and operational departments.

What makes a strong candidate for this Associate Clinical Systems Support Specialist role?

Strong candidates have IT support experience with regular user communication, a customer-oriented mindset, proficiency in Microsoft 365, organizational skills, and interest in healthcare IT development, plus flexibility for shifts.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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