Assistente de Monitoria (Vaga Exclusiva para Pessoas com Deficiência) at IQVIA

São Paulo, State of São Paulo, Brazil

IQVIA Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Life SciencesIndustries

Requirements

  • Ensino médio completo ou cursando graduação na área da saúde
  • Conhecimento do pacote Office (Excel, Word, PowerPoint)
  • Boa comunicação verbal e escrita
  • Relacionamento interpessoal e trabalho em equipe
  • Organização, pontualidade e visão analítica
  • Flexibilidade, iniciativa e foco no cliente
  • Disponibilidade para atuar no modelo presencial na zona sul de SP

Responsibilities

  • Monitorar atendimentos e registrar resultados com clareza e precisão
  • Elaborar relatórios gerenciais e de produtividade
  • Fornecer feedbacks e apoiar supervisores na melhoria da equipe
  • Propor soluções e ideias para otimização dos processos
  • Garantir sigilo e confidencialidade das informações monitoradas
  • Realizar escutas e monitoramento de chamadas e outros canais de atendimento, avaliando indicadores de qualidade definidos nos projetos
  • Elaborar relatórios de produtividade e qualidade, fornecer feedbacks aos agentes e supervisores e contribuir com planos de ação para melhoria contínua

Skills

Key technologies and capabilities for this role

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMonitoramento de QualidadeElaboração de RelatóriosAnálise de ProdutividadeComunicação VerbalComunicação EscritaTrabalho em Equipe

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position requires availability for in-person work in the south zone of SP.

What skills are required for this Assistant Monitoring role?

Required skills include complete high school education or pursuing a degree in health, knowledge of the Office package (Excel, Word, PowerPoint), good verbal and written communication, interpersonal skills, teamwork, organization, punctuality, analytical vision, flexibility, initiative, and customer focus.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at IQVIA?

IQVIA is committed to a diverse and inclusive work environment, aiming to attract and retain the best people regardless of gender, race, marital status, ethnic origin, nationality, age, disability, sexual orientation, gender identity, or any other characteristic.

What makes a strong candidate for this role?

Strong candidates have complete high school or are pursuing a health-related degree, proficiency in Office tools, excellent communication and teamwork skills, organization, analytical thinking, flexibility, initiative, and customer focus, plus availability for in-person work in south SP.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters
1998Year Founded
$3,526MTotal Funding
POST_IPO_EQUITYCompany Stage
Cybersecurity, Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.
Proliferation of disparate technological solutions causes technology overload in clinical trials.
Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.
The company offers privacy-enhancing technologies to protect individual patient data.
IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.
AI-driven drug discovery accelerates identification of potential drug candidates.
Expansion of telemedicine facilitates remote patient monitoring and data collection.

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