Ninja Van

Assistant, Retail - Part Time

Selangor, Malaysia

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RM 80 – 90Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Data & AnalyticsIndustries

Requirements

Candidates must have at least an SPM qualification along with relevant industry experience. Professional fluency in English and Bahasa Malaysia is required. The ideal candidate should be a strategic thinker who can thrive in a fast-paced, entrepreneurial environment, solve complex problems, and develop creative solutions. Effective verbal communication skills are necessary to serve a diverse range of customers. Own transportation is also required.

Responsibilities

The Assistant will be accountable for customer satisfaction and assist customers with their requirements. They should be a team player, working effectively with peers. The role includes effectively communicating feedback and improvements to the Area Supervisor and collaborating to achieve the best possible outcomes for the company and its clients. The Assistant will use Ninja software to execute operations, with training provided by the Ninja team, and assist the Area Supervisor in managing the store's social media and Google account in terms of content and customer engagement.

Skills

English

Bahasa Malaysia

Problem-Solving

Communication

Strategic Thinking

Social Media Management

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Key Metrics

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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