Assistant Manager, Deal Desk at Crowdstrike

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Bachelor's degree
8-10 years of relevant experience, including 3+ years in team leadership roles
Prior experience in Deal Desk, Order Management, or similar function
Demonstrated ability to lead and develop teams
Strong understanding of sales operations and order processing workflows
Advanced knowledge of Salesforce.com and Tableau
Excellent communication and interpersonal skills
Experience working in a high-growth technology environment

Responsibilities

Create an inspiring team environment with an open communication culture
Set clear team goals related to the 'Ready for Close Won' process
Oversee day-to-day shift operations, leveraging key deal desk metrics to drive team focus and productivity
Conduct regular 1:1 check-ins with each team member
Coach team members on development plans for areas requiring improvement
Define individual team member quarterly training/development opportunities
Oversee the onboarding of new team members, ensuring a successful experience
Recognize high performance and reward accomplishments through standard CrowdStrike programs
Nurture team member strengths while identifying areas for improvement
Monitor team performance and report on metrics as requested by leadership
Assign team members to Deal Desk projects based on interest and aptitude
Listen to team members' feedback and resolve issues or conflicts in a timely manner
Represent and advocate for team needs to senior management
Serve as a backup to senior deal desk managers as requested
Step in to perform deal desk analyst responsibilities during peak periods or resource constraints
Foster creativity and encourage input on process/program innovation aligned with corporate growth
Problem-solve with team members on key business issues, working collaboratively toward solutions
Develop and implement process improvements to enhance efficiency and accuracy
Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals
Identify opportunities for automation and technology enhancements within the Deal Desk function

Skills

Team Leadership

Process Improvement

Operations Management

Performance Metrics

Onboarding

1:1 Coaching

Training Development

Deal Desk Operations

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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