Assistant Manager - 12 Oaks at Lush Cosmetics

Novi, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cosmetics, RetailIndustries

Requirements

Bring Lush’s Leadership Practices into all business interactions: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose
Strong business acumen and understanding of metrics, budgets, and reports
Depth of product knowledge through constant learning
Ability to demonstrate informed product recommendations
Experience or capability to support Manager duties as second-in-command

Responsibilities

Collaborate with team on plans to exceed daily sales goals and ensure unique, inclusive customer experience
Educate customers and staff on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) via shop, community engagement, and traffic-driving initiatives
Increase product knowledge and make informed recommendations
Demonstrate behaviors on sales floor to impact metrics, budgets, reports, and deliver profitable results
Be present on sales floor to support team, answer questions, remove obstacles, problem solve, and motivate to meet sales goals
Own personal development, assess performance, seek feedback, and pursue improvement opportunities
Support team growth through coaching and leading by example
Communicate needs and feedback authentically while adapting to business needs
Engage team to inspire, motivate, build relationships, and connect to brand values
Support recruitment, networking, hiring, and succession planning for top-performing staff
Collaborate with Manager on staff engagement, retention, performance, and DEIB practices
Support Manager in maintaining compliance with policies, procedures, company standards for opening/closing, product integrity, respectful workplace, health/safety, and daily communication
Support training of inventory team on fresh standards, rotation rules, and ordering to ensure right products in right amounts

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTeam LeadershipRetail OperationsCustomer ExperienceBrand EducationCommunity Engagement

Questions & Answers

Common questions about this position

What benefits does Lush offer to Assistant Managers?

Lush offers a fun and funky store atmosphere where individualism is encouraged, a 50% discount off all products, an unconventional retail structure to support entrepreneurial spirit, and opportunities for growth through internal promotions.

Is this a remote position or does it require working in the store?

This is an in-store retail position requiring presence on the sales floor to support the team, customers, and operations at the 12 Oaks location.

What skills are required for the Assistant Manager role?

Key skills include strong business acumen for driving sales and understanding metrics, leadership to support and motivate the team, customer service to deliver inclusive experiences, product knowledge for informed recommendations, and embodying Lush's Leadership Practices like Be Real, Be Curious, and Grow Talent.

What is the company culture like at Lush Cosmetics?

Lush fosters a fun and funky store atmosphere that encourages individualism, supports an entrepreneurial spirit through an unconventional retail structure, and emphasizes values like fair trade sourcing, sustainability, ethical buying, and fighting animal testing.

What makes a strong candidate for the Assistant Manager position?

Strong candidates embody Lush’s Leadership Practices such as Lead Fearlessly, Grow Talent, and Live with Purpose, demonstrate business acumen to exceed sales goals, excel in customer service and team motivation, and show passion for product knowledge and brand values.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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