NB at The Walt Disney Company

Chessy, Ile-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, TourismIndustries

Requirements

Ideally hold a diploma in Hospitality/Restaurant management
Minimum 3 years experience as Assistant(e)/Adjoint(e) Restaurant
Experience in table service with knowledge of semi-gastronomic or gastronomic service establishments (indispensable)
Experience in 4-star hotels and/or Michelin-starred restaurants (desired)
French level C1 (advanced)
English level B2 (intermediate)
Knowledge of service standards (indispensable)
Mastery of cash register processes and HACCP standards (indispensable)
Flexibility in days and working hours (3pm to 1am) based on service needs
Excellence in service and customer satisfaction as top priorities
Strong interpersonal skills and excellent communication
Structured, organized, able to manage, support, develop, and unite a team
Proactive with solution-oriented mindset
Able to adapt to a constantly evolving environment

Responsibilities

Manage a team: organize, monitor, and control team work through on-site presence and ongoing dialogue
Instill daily motivation in collaborators in close collaboration with the manager
Ensure training and development of team members through regular coaching and transmit technical and behavioral expertise
Act as the management relay to teams and ensure good communication of messages from management
Guarantee and enforce procedures and quality standards: speed, welcome service, expected service quality, hygiene, and safety rules
Handle daily departmental operations (administrative and operational) and adapt them to meet customer needs
Alert in real-time to performance deviations against predefined productivity objectives with relevant services (finance, optimization, quality, etc.)
Conduct individual interviews (QCs) and team recaps
Take corrective actions to ensure service/product quality and daily customer satisfaction
Participate in sector activity projects

Skills

Key technologies and capabilities for this role

Team ManagementStaff TrainingService ExcellenceQuality ControlHygiene StandardsSafety ProtocolsCustomer ServiceTeam MotivationOperational ManagementCoaching

Questions & Answers

Common questions about this position

What experience is required for this Assistant Restaurant position?

Candidates need a minimum of 3 years as Assistant(e)/Adjoint(e) Restaurant, experience in table service with knowledge of semi-gastronomic or gastronomic service, and ideally a diploma in Hôtellerie Restauration. Experience in a 4-star hotel and/or Michelin-starred restaurant is desired.

What language skills are needed for this role?

French at C1 (advanced) level and English at B2 (intermediate) level are required.

How large is the team this position will manage?

The role involves leading and animating a team of approximately 40 collaborators.

What is the employment type for this position?

This is a full-time CDI (permanent contract) position.

What salary or compensation does this role offer?

This information is not specified in the job description.