Community Manager
Luxury PresenceSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
NoVisa
Property Management, Student HousingIndustries
Requirements
- Eligible to work in the United States (no visa sponsorship)
- Passionate about customer service
- Detailed eye for account management
- Customer-centric mindset
- Adaptability
- Attention to detail
- Excellent prioritization skills
- Prepared to act as General Manager in their absence
Responsibilities
- Provide leadership and coaching for staff performance and foster a positive and productive team environment
- Assist with attracting, hiring, retaining and training exceptional team members
- Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies
- Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies
- Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances
- Assist with planning and leading the team in executing successful annual Turnover processes
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting
- Ensure move-in, room assignments, transfer and move-out processes are executed efficiently and successfully
- Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service
- Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments
- Assist with conducting inspections and walk vacant apartments/bed spaces monthly
- Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards
- Coordinate work order requests with appropriate staff or vendors
- Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable
- Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end
- Post and collect damage charges from quarterly inspections
- Assess damage at move-out to calculate required charges and prepare final billing or processes refunds
- Manage all customer sales interactions, both personally and through directing team members in alignment with company standards
- Perform weekly market surveys
- Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities
- Manage promotional material and property incentives meeting marketing and concession budget
- Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues
- Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for the Assistant Community Manager position?
Benefits include a discretionary annual bonus, paid time off, health, dental, and vision insurance, 401k matching, paid maternal and parental leave, and learning reimbursement opportunities.
Is this a remote position or does it require on-site work?
This is an on-site position requiring presence at the property to manage operations, staff schedules including after-hours on-call shifts, inspections, and resident interactions.
What skills are required for the Assistant Community Manager role?
Key skills include leadership and coaching, customer service, attention to detail, adaptability, prioritization, and account management.
What is the work environment like at The Scion Group?
The environment is fast-paced, agile, and collegiate, focused on student living with an emphasis on fostering a positive and productive team environment.
What makes a strong candidate for this Assistant Community Manager role?
Strong candidates are passionate about customer service, have a detailed eye for account management, and possess leadership skills to coach staff and act as General Manager when needed.
The Scion Group
Owns, operates, and advises student housing
About The Scion Group
The Scion Group focuses on improving the residential experience for students in both on-campus and off-campus housing. They own, operate, and advise on student housing properties, catering to a wide range of student needs through four distinct brands. This approach allows them to provide living solutions that vary from budget-friendly to luxurious options. Their revenue primarily comes from rental payments from students living in their properties, as well as advisory services offered to universities and property owners looking to enhance their student housing offerings. What sets Scion apart from competitors is their commitment to tailoring solutions to the specific needs of each community, ensuring a local impact while maintaining a national presence. The goal of The Scion Group is to redefine student living by raising the standard of accommodations and services available to students.
Chicago, IllinoisHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real EstateIndustries
501-1,000Employees
Risks
Rising interest rates could impact Scion's growth strategy.
Increased competition may pressure Scion to lower rental prices.
Remote learning trends could reduce demand for student housing.
Differentiation
Scion operates four unique brands catering to diverse student housing needs.
They offer tailored living solutions from budget-friendly to luxurious accommodations.
Scion provides advisory services to improve student housing standards across campuses.
Upsides
Growing demand for sustainable housing enhances Scion's market appeal.
Hybrid learning models increase demand for flexible living arrangements.
Smart home technologies offer opportunities to enhance Scion's properties.
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