Assistant Community Manager at The Scion Group

Minneapolis, Minnesota, United States

The Scion Group Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
NoVisa
Property Management, Real Estate, Student HousingIndustries

Requirements

  • Eligible to work in the United States (no visa sponsorship)
  • Bias for action and eagerness to learn and grow in a fast-paced, agile, collegiate environment
  • Customer-centric mindset
  • Adaptability
  • Attention to detail
  • Excellent prioritization skills
  • Prepared to act as General Manager in their absence

Responsibilities

  • Assist with attracting candidates both on and off campus, hiring new team members, and improving employee retention
  • Assist the General Manager with the training, coaching, development, and leadership of exceptional team members
  • Manage the development of and adherence to the property onsite schedule, including after-hour on-call shifts
  • Partner with GM to elevate employee experience through data, conversations, and team building to ensure high morale
  • Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments
  • Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances
  • Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting
  • Oversee curb appeal, common areas, and preventative maintenance to ensure a safe and sanitary community experience for employees, residents, and guests
  • Assist with upholding The Scion Standard by conducting monthly property walks and completing scorecard assessments around inspections
  • Regularly inspect grounds, interior, and resident amenities/general common areas to ensure compliance with all codes and company standards
  • Coordinate work orders with appropriate staff or vendors to ensure requests are met on time, necessary communication is sent to residents, and customer satisfaction remains high
  • Assist the General Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines
  • Assist with property staffing to ensure adequate support for the preparation and execution of annual turnover
  • Utilize Turnable to track electronic turnover board to ensure adequate progress and deadlines are met
  • Assess damage at move-out to calculate required charges, prepare final billing, or process refunds; track, respond, and process any damage charge disputes
  • Ensure move-in, room assignment, transfer, and move-out processes are executed efficiently and successfully
  • Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates
  • Provide hands-on help throughout all turn-related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash, and cleaning turnover units
  • Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable
  • Enforce and comply with all Scion late fees and non-sufficient funds policies

Skills

Key technologies and capabilities for this role

Staff DevelopmentHiringTrainingCoachingEmployee RetentionProperty AdministrationResident ManagementLegal NoticesEvictionsAccounts ReceivableUtility BillingCustomer ServiceLeadership

Questions & Answers

Common questions about this position

What benefits are offered for the Assistant Community Manager position?

Benefits include discretionary annual bonus, paid time off, floating holiday, health, dental and vision insurance, 401k matching, paid parental leave, and learning reimbursement opportunities.

Is this a remote position or does it require on-site work?

This is an on-site role in a collegiate environment, involving property supervision, onsite schedules, after-hour on-call shifts, and regular property inspections.

What skills are required for the Assistant Community Manager role?

Key skills include a bias for action, customer-centric mindset, adaptability, attention to detail, excellent prioritization skills, and the ability to act as General Manager in their absence.

What is the work environment like at The Scion Group?

The environment is fast-paced, agile, and collegiate, focused on student living with emphasis on team building, high employee morale, and upholding The Scion Standard.

What makes a strong candidate for this Assistant Community Manager position?

Strong candidates have a bias for action, customer-centric mindset, adaptability, attention to detail, prioritization skills, and experience in staff development, property administration, and facilities management.

The Scion Group

Owns, operates, and advises student housing

About The Scion Group

The Scion Group focuses on improving the residential experience for students in both on-campus and off-campus housing. They own, operate, and advise on student housing properties, catering to a wide range of student needs through four distinct brands. This approach allows them to provide living solutions that vary from budget-friendly to luxurious options. Their revenue primarily comes from rental payments from students living in their properties, as well as advisory services offered to universities and property owners looking to enhance their student housing offerings. What sets Scion apart from competitors is their commitment to tailoring solutions to the specific needs of each community, ensuring a local impact while maintaining a national presence. The goal of The Scion Group is to redefine student living by raising the standard of accommodations and services available to students.

Chicago, IllinoisHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real EstateIndustries
501-1,000Employees

Risks

Rising interest rates could impact Scion's growth strategy.
Increased competition may pressure Scion to lower rental prices.
Remote learning trends could reduce demand for student housing.

Differentiation

Scion operates four unique brands catering to diverse student housing needs.
They offer tailored living solutions from budget-friendly to luxurious accommodations.
Scion provides advisory services to improve student housing standards across campuses.

Upsides

Growing demand for sustainable housing enhances Scion's market appeal.
Hybrid learning models increase demand for flexible living arrangements.
Smart home technologies offer opportunities to enhance Scion's properties.

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