Asset Protection - Security Ambassador - Valley Fair at Nordstrom

San Jose, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to maintain an active, visible floor presence as a deterrent in designated areas
Calm demeanor when dealing with safety issues, including suspects who engage in aggressive behavior
Accountability, initiative, and a high level of ownership
Meet any local licensing requirements
Ability to work a flexible schedule based on business needs

Responsibilities

Greet and engage customers in a timely, professional, and personable manner and respond to customer needs
Maintain visible presence by wearing a Nordstrom-provided security officer style uniform
Perform monitoring and surveillance activities
Assess and assist in emergency situations
Reduce and control loss of inventory through audits, training, and education
Maintain a high level of confidentiality

Skills

Key technologies and capabilities for this role

asset protectionloss preventionsurveillancecustomer engagementemergency responseconflict de-escalationauditstraining

Questions & Answers

Common questions about this position

What is the pay range for the Asset Protection Security Ambassador role?

The pay range is $21.00 - $21.85 hourly, with offers dependent on location, job-related knowledge, skills, and experience. This position may also be eligible for performance-based incentives or bonuses.

What benefits does Nordstrom offer for this position?

Benefits include medical/vision/dental, retirement with 401k, paid time away, life insurance, disability insurance, merchandise discount, and EAP resources. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Is this a remote position, or is it based at a specific location?

This is an in-store role at Valley Fair requiring a visible floor presence, so it is not remote.

What skills and qualities are required for this role?

Key requirements include the ability to maintain an active visible floor presence, staying calm when dealing with safety issues and aggressive suspects, accountability, initiative, high ownership, and meeting local licensing requirements. A flexible schedule based on business needs is also essential.

What makes a strong candidate for this Security Ambassador position?

Strong candidates demonstrate a calm demeanor in safety situations including with aggressive individuals, take high ownership with initiative, can maintain visible presence as a deterrent, and hold any required local licensing.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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