Arrears Executive at Tandem Bank

Cardiff, Wales, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Knowledge and practical application of handling customer complaints, including identifying, logging, investigating, and resolving them
Knowledge and practical application of dealing with vulnerable customers at first point of contact, ensuring their specific needs are understood and treated with care and consideration
Ability to uphold company standards and comply with all relevant Company and regulatory obligations, including FCA rules (MCOB and CONC)
Capability to identify situations requiring specialist handling (e.g., complaints, vulnerability, fraud) and refer appropriately

Responsibilities

Proactively service requests from customers efficiently and professionally, providing the required information
Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of servicing and arrears management for mortgage and loan products
Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements, including regulatory arrears correspondence
Proactively manage accounts in arrears by completing outbound contact to establish the root cause of payment difficulties and identify options to assist in rehabilitating mortgage or loan arrears
Support Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels and ensuring fair customer outcomes

Skills

Arrears Management

Customer Financial Support

FCA Compliance

MCOB

CONC

Regulatory Obligations

Tandem Bank

Digital bank offering green financial solutions

About Tandem Bank

Tandem Bank provides digital financial services with a focus on environmentally friendly solutions. It offers a variety of products including personal loans, home loans, mortgages, car finance, and savings accounts, catering to individuals in the UK. The bank's approach to lending emphasizes green initiatives, aiming to minimize the environmental impact of its customers. Tandem generates revenue through interest on loans and fees from savings products. What sets Tandem apart from other banks is its strong commitment to sustainability, demonstrated by financing significant CO2 reductions and collaborating with partners like Oplo and Allium to enhance its green offerings. The goal of Tandem Bank is to provide fair financial solutions while promoting environmental responsibility.

Blackpool, United KingdomHeadquarters

2013Year Founded

$164.3MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Social Impact, Financial ServicesIndustries

201-500Employees

Benefits

Paid Vacation

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Competition from digital banks like Monzo and Starling Bank is intensifying.

Regulatory scrutiny on greenwashing claims could challenge Tandem's environmental product claims.

Rising UK interest rates may reduce demand for Tandem's lending products.

Differentiation

Tandem Bank focuses on environmentally friendly financial solutions, setting it apart from competitors.

The bank's community-driven approach involves users in product development, enhancing customer satisfaction.

Tandem's partnerships with Oplo and Allium strengthen its green lending initiatives.

Upsides

Increased demand for sustainable finance aligns with Tandem's green financial products.

Open banking in the UK enhances Tandem's ability to offer personalized services.

UK's net-zero emissions goal supports Tandem's green lending business model.

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