Arrears & Litigation Executive

United Kingdom

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£34,000 – £37,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Digital Banking, Financial ServicesIndustries

Requirements

Candidates must have strong litigation experience with secured loans, including motor finance repossessions. Proven ability to manage complex cases, make sound decisions, prepare court documentation, and identify appropriate exit strategies is required. Familiarity with FCA MCOB and CONC rules is also necessary.

Responsibilities

The Arrears & Litigation Executive will manage later arrears cases for motor finance and mortgages, ensuring fair customer treatment and outcomes. Responsibilities include proactively servicing customer requests, managing inbound communication, issuing regulatory transactional documentation, identifying and referring complex cases, and handling customer complaints and vulnerable customers.

Skills

Arrears Management

Litigation

Customer Service

Financial Difficulty Support

Mortgage Arrears

Motor Loan Arrears

FCA Regulations

MCOB

CONC

Tandem Bank

Digital bank offering green financial solutions

About Tandem Bank

Tandem Bank provides digital financial services with a focus on environmentally friendly solutions. It offers a variety of products including personal loans, home loans, mortgages, car finance, and savings accounts, catering to individuals in the UK. The bank's approach to lending emphasizes green initiatives, aiming to minimize the environmental impact of its customers. Tandem generates revenue through interest on loans and fees from savings products. What sets Tandem apart from other banks is its strong commitment to sustainability, demonstrated by financing significant CO2 reductions and collaborating with partners like Oplo and Allium to enhance its green offerings. The goal of Tandem Bank is to provide fair financial solutions while promoting environmental responsibility.

Blackpool, United KingdomHeadquarters

2013Year Founded

$164.3MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Social Impact, Financial ServicesIndustries

201-500Employees

Benefits

Paid Vacation

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Competition from digital banks like Monzo and Starling Bank is intensifying.

Regulatory scrutiny on greenwashing claims could challenge Tandem's environmental product claims.

Rising UK interest rates may reduce demand for Tandem's lending products.

Differentiation

Tandem Bank focuses on environmentally friendly financial solutions, setting it apart from competitors.

The bank's community-driven approach involves users in product development, enhancing customer satisfaction.

Tandem's partnerships with Oplo and Allium strengthen its green lending initiatives.

Upsides

Increased demand for sustainable finance aligns with Tandem's green financial products.

Open banking in the UK enhances Tandem's ability to offer personalized services.

UK's net-zero emissions goal supports Tandem's green lending business model.

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