Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Minimum 5 years of experience in network security, cloud access technologies, and enterprise IT environments (5–12 years preferred)
Expert-level hands-on experience with Zscaler ZIA and ZPA, including administration, policy creation, authentication, and troubleshooting
Strong understanding of Zero Trust Architecture, web filtering, SSL inspection, DNS tunneling prevention, and cloud security best practices
Basic working knowledge of Splunk for log analysis, dashboards, and alert configuration
Experience with SAML, SCIM, Azure AD, and identity/access integrations
Proven experience leading security technology rollouts and managing global deployments
Familiarity with ITIL-based service delivery, change and incident management
Strong leadership, communication, and stakeholder engagement skills with experience in global, enterprise-scale environments
Ability to translate technical issues into business impacts and risk
Detail-oriented, self-motivated, and proactive in driving results
Comfortable in client-facing roles, advisory functions, and cross-functional coordination
Certification - Zscaler Digital Transformation Engineer
15 years full-time education

Responsibilities

Manage Zscaler ZIA and ZPA architectures in complex enterprise environments
Manage action plans and future requests, including automation initiatives
Define and optimize policies for secure web, cloud, and private application access
Serve as the technical SME for all Zscaler-related initiatives, including Zero Trust strategy, integrations, and custom configurations
Lead advanced troubleshooting and root cause analysis (RCA) for Zscaler-related incidents
Integrate Zscaler logging with Splunk for analytics, alerting, and compliance reporting
Provide technical leadership to Level 1 and Level 2 teams, including mentoring and knowledge transfer
Collaborate with networking, security, and identity teams for seamless end-to-end solutions
Drive improvements in access control, performance, and user experience across Zscaler deployments
Participate in change management, risk assessment, and stakeholder communication
Maintain technical documentation, solution designs, and runbooks in alignment with compliance standards
Design action plans for daily operations and assist in resolutions
Prioritize upcoming requests and present point of view (POV) regarding upcoming changes
Act as the ongoing interface between the client and the system or application, defining client issues and designing resolutions based on deep product knowledge

Skills

Zscaler ZIA

Zscaler ZPA

Network Security Operations

Splunk

Zero Trust

Policy Optimization

Troubleshooting

Root Cause Analysis

Cloud Security

Log Analysis

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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