Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Minimum 12 year(s) of experience (with additional note of minimum 15 years in Infrastructure Service Management)
15 years full time education
Proficiency in Infrastructure Service Management (Must To Have skill)
Strong understanding of IT service management frameworks such as ITIL
Experience with incident management and problem resolution processes
Ability to analyze system performance metrics and implement corrective actions
Familiarity with cloud infrastructure and service delivery models
Availability for 24*7 support hours
Based at Bengaluru office

Responsibilities

Act as the ongoing interface between the client and the system or application
Use exceptional communication skills to keep systems running, dedicated to quality
Accurately define client issues and interpret/design resolutions based on deep product knowledge
Lead and coordinate the response to major incidents, ensuring timely engagement of appropriate technical teams and resources
Act as the central point of contact and escalation for all major incidents, providing clear guidance and direction
Conduct thorough investigations to determine the root cause and impact of major incidents
Collaborate with technical teams to analyze incident data and trends for continuous improvement and prevention
Establish and maintain effective communication channels with stakeholders, including executives, business units, and affected end-users
Provide regular updates on the status of incident resolution efforts and estimated time of recovery
Ensure accurate and detailed documentation of major incidents, including incident reports, post-incident reviews, and lessons learned
Generate and distribute incident reports to relevant parties, highlighting key findings and recommendations
Support hours - 24*7

Skills

Infrastructure Service Management

Incident Management

Root Cause Analysis

Stakeholder Communication

Major Incident Management

Service Restoration

Post-Incident Review

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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