Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Minimum 3 years of enterprise network engineering/operations experience, specifically in CISCO Nexus switches (3–6 years preferred)
Strong expertise in routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLAN, VTP, STP, trunking, etherchannel, vPC, MLAG, Fex)
Solid knowledge of firewall technologies (Cisco ASA, Palo Alto, Fortinet, etc.) from VPN and TCP/IP perspective
Solid knowledge of Cisco DNAC, Infoblox (DHCP/DNS/IPAM)
Experience with WAN, Internet failover redundancy, VPNs (Site-to-Site and client to Site), load balancers (F5/AVI/etc), and wireless LAN controllers (Cisco/Aruba/Cisco Meraki/etc)
Familiarity with Software Defined Networking (Datacenter Centric [ACI, NSX, etc.], LAN Centric [SD-Access, Cisco Meraki, etc.], WAN Centric [CISCO SD-WAN VIPTELA, etc.])
Experience with internet access cloud like ZScaler
Familiarity with ITIL framework for Incident/Problem/Change management
Certifications preferred: CCNP (Enterprise/Security), JNCIS/JNCIP, or equivalent
15 years full time education

Responsibilities

Handle incidents and problems escalated from L1/L1.5 teams, performing deep-dive troubleshooting
Configure and maintain routers, switches, firewalls, VPN concentrators, and wireless infrastructure
Perform root cause analysis (RCA) for critical incidents and propose permanent fixes
Collaborate on network design, architecture improvements, and capacity planning
Implement and validate network changes, including routing/switching, firewall rules, and QoS policies
Monitor performance trends and propose optimization measures
Support security initiatives by ensuring compliance with standards and best practices
Provide mentorship and guidance to L1/L1.5 teams
Act as the ongoing interface between the client and the system or application, using exceptional communication skills
Accurately define client issues and interpret/design resolutions based on deep product knowledge

Skills

Enterprise Network Operations

CISCO Nexus

OSPF

BGP

EIGRP

routing protocols

Layer 2 switching

routers

switches

firewalls

VPN

wireless infrastructure

root cause analysis

QoS

network troubleshooting

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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