Application Support Specialist at AQR Capital Management

Boston, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Investment ManagementIndustries

Requirements

Bachelor's degree in Computer Science, Information Systems, Business or related field
2+ years of experience in application support, help desk, or customer service role
Strong problem-solving skills and attention to detail
Excellent customer service and communication skills
Comfortable working with databases and web-based applications
Basic understanding of user account management and permissions
Proficiency in Microsoft Office Suite and ticketing systems (JIRA/Confluence)
Ability to work independently and manage multiple tasks simultaneously
Patient and helpful demeanor when working with users of varying technical skill levels
Must be based in Boston with the ability to work in our downtown office on a hybrid schedule
Must be authorized

Responsibilities

Manage user account lifecycle including creation, modification, and deactivation of user accounts
Process user requests for company page deletions, merges, and other data management tasks
Provide first-level technical support for users in person and via email, Slack, and ticketing system
Troubleshoot and resolve common user issues and system problems
Maintain user permissions and access controls according to organizational policies
Generate and distribute system reports as requested
Monitor system performance and alert appropriate teams to potential issues
Document support processes and maintain knowledge base articles
Assist users with system navigation, feature usage, and best practices
Escalate complex technical issues to development teams when necessary
Participate in system testing for new features and updates
Support user training sessions and create user guides as needed

Skills

Key technologies and capabilities for this role

Customer ServiceProblem Solving

Questions & Answers

Common questions about this position

What are the key responsibilities of the Application Support Specialist?

Key responsibilities include managing user account lifecycles, processing data management requests, providing first-level technical support via email, Slack, and ticketing, troubleshooting issues, maintaining permissions, generating reports, monitoring system performance, documenting processes, and assisting with system navigation.

What skills or qualities are ideal for this Application Support Specialist role?

The role is perfect for someone who is reliable, customer-service oriented, enjoys helping users, solving problems, and handling hands-on administrative tasks with a focus on the Research Management System (RMS).

Is this Application Support Specialist position remote or on-site?

This information is not specified in the job description.

What is the salary or compensation for the Application Support Specialist role?

This information is not specified in the job description.

What is the company culture like at RA Capital?

RA Capital prizes curiosity, rigor, collaborative debate, first-principles problem-solving, and working with great colleagues on meaningful work; it features a fun environment with creative lawyers and a compliance team with a wicked sense of humor.

AQR Capital Management

Global investment management firm offering diversified strategies

About AQR Capital Management

AQR Capital Management provides investment management services with a focus on technology, data, and behavioral finance. The firm offers a variety of investment strategies that are based on a consistent set of principles, aiming to achieve long-term and repeatable results. AQR works primarily with institutional investors such as pension funds, insurance companies, and sovereign wealth funds, as well as financial advisors and their clients. Their investment approach combines both qualitative and quantitative methods to carefully design and test investment models. AQR differentiates itself by applying systematic and well-thought-out investment solutions that enhance portfolio construction, risk management, and trading. The company's goal is to deliver value through effective asset management while generating revenue from management and performance fees on the assets they oversee.

Greenwich, ConnecticutHeadquarters

1998Year Founded

VENTURE_UNKNOWNCompany Stage

Quantitative Finance, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Risks

Increased competition from quantitative firms may erode AQR's market share.

The rise of passive strategies like ETFs could impact demand for AQR's services.

Regulatory scrutiny on quantitative trading could increase compliance costs for AQR.

Differentiation

AQR integrates financial theory with practical application for superior investment results.

The firm uses quantitative tools to process fundamental information and manage risk.

AQR's systematic approach aligns with the growing trend of factor investing.

Upsides

AQR can leverage ESG factors in their quantitative models to meet rising demand.

Machine learning advancements enhance AQR's data analysis and predictive modeling capabilities.

AQR can capitalize on personalized investment solutions with their quantitative tools.

Land your dream remote job 3x faster with AI

Try Jobo Free