[Remote] Application Support Manager at Blackstone

Egypt

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Own and lead the support team (L1/L2/L3), ensuring clear responsibilities, SLAs, and escalation paths
Shield the development team from day-to-day support noise, allowing them to focus on delivery and quality
Implement and optimize support processes, knowledge base, and reporting (incidents, trends, recurring problems)
Oversee monitoring and alerting across applications to detect issues before they impact users
Act as a single point of contact for internal stakeholders and customers during major incidents
Provide regular management reports on support performance, incident trends, and improvement actions

Responsibilities

Own and lead the support team (L1/L2/L3), ensuring clear responsibilities, SLAs, and escalation paths
Shield the development team from day-to-day support noise, allowing them to focus on delivery and quality
Implement and optimize support processes, knowledge base, and reporting (incidents, trends, recurring problems)
Oversee monitoring and alerting across applications to detect issues before they impact users
Act as a single point of contact for internal stakeholders and customers during major incidents
Provide regular management reports on support performance, incident trends, and improvement actions

Skills

Key technologies and capabilities for this role

Application SupportIncident ManagementSLA ManagementMonitoringAlertingKnowledge BaseEscalation ProcessesReportingKPIsStakeholder CommunicationTeam LeadershipSupport Processes

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What are the key responsibilities of the Application Support Manager?

The role involves owning and leading the support team (L1/L2/L3), shielding developers from support tasks, implementing support processes and monitoring, acting as the single point of contact during incidents, and providing management reports on performance.

What skills or experience are required for this role?

The role requires expertise in application support, experience handling production issues, leading L1/L2/L3 support teams, managing SLAs and escalations, optimizing processes and monitoring, and producing performance reports.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Application Support Manager role?

A strong candidate has proven expertise in production support beyond developer experience, skills in leading support teams, implementing proactive monitoring and processes, and the ability to manage incidents and stakeholder communication effectively.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

Land your dream remote job 3x faster with AI

Try Jobo Free