Application Support Group Agent – New Accounts Team (French/Spanish Speaking) at Interactive Brokers

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Commercial apprenticeship or relevant experience
Fluency in English with advanced Spanish and/or French language skills
Strong communication skills and ability to work independently
Proficient in PC usage and internet-based tools
Self-confident, organized, and capable of multitasking
Interest in financial markets, regulation, or client operations is a plus

Responsibilities

Provide client support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process
Validate documentation related to new account openings under European regulations
Communicate with clients, sales representatives, and internal departments
Collaborate with cross-functional teams to troubleshoot account setup and verification issues
Perform AML and KYC checks by cross-referencing internal and external databases
Ensure all onboarding steps comply with internal policies and regulatory standards
Maintain a professional and client-focused attitude in all communications

Skills

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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