Application Support Engineer at Crypto.com

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, CryptocurrencyIndustries

Requirements

Candidates must have a minimum of 3-5 years of experience in application support, preferably within the fintech industry. Proficiency in Linux environments, basic Linux commands, scripting languages, and SQL database queries is essential. Experience with log traversal tools like Sumologic or Kibana, ITSM platforms such as Jira or ServiceNow, and a strong understanding of production support models are required. Excellent problem-solving, communication, time management, and self-organization skills are also necessary. Familiarity with AWS, Kubernetes, Redis, and automation is advantageous.

Responsibilities

The Application Support Engineer will ensure maximum uptime for production systems, providing L1/L2 support for trading and data processing applications. This role involves managing incidents and requests, monitoring system alerts, performing initial diagnosis and fixes, and escalating issues as needed. The engineer will act as a major incident manager during critical events, coordinate efforts, and provide stakeholder updates. Responsibilities include performing system operations and administration, investigating and resolving production issues with internal users and external vendors, and communicating enhancement requirements to engineering teams. The role requires adherence to SLAs and OLAs, hands-on incident and change management, writing RCA reports, and maintaining knowledge base documentation.

Skills

Linux

SQL

Cloud Computing

Scripting Languages

Linux Commands

Incident Management

Change Management

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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