Application Support Engineer at Accenture

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, IT ServicesIndustries

Requirements

Proficiency in Electronic Medical Records (EMR)
Minimum 5 years of experience in Electronic Medical Records (EMR)
15 years full-time education
Well versed in IIS, system configurations, Apache, and Middleware
Well versed in application installation / software patch upgrades, maintain servers
Knowledge of Centricity Perinatal System/Connect - Enterprise CPN, Enterprise GE Connect, Enterprise CPN Web, Enterprise QS, Enterprise Centricity Perinatal System (CPN), Enterprise Centricity L&D
Ability to overlap with client business or office hours
Compliance with compliance requirements as mandated by the project

Responsibilities

Act as SME, collaborate and manage the team to perform
Responsible for team decisions
Engage with multiple teams and contribute to key decisions
Provide solutions to problems for immediate team and across multiple teams
Ensure smooth functioning of critical business systems
Troubleshoot and resolve technical issues
Collaborate with cross-functional teams to address system issues
Contribute to key decisions and provide insights on system improvements
Provide primary support for designated application/module
Handle advanced issues, system configuration, testing, and administration
Provide ongoing system support and maintenance based on support roster
Respond timely to system issues and requests
Conduct investigation, assessment, evaluation, and deliver solutions/fixes
Handle and deliver Service Request / Change Request / New Builds
Perform system monitoring (error queues, alerts, batch jobs) and execute actions/SOPs
Perform/support regular/periodic system patch, maintenance, and verification
Perform/support planned system upgrade work, cutover to production, post-cutover support, and stabilization
Perform/support work for audit and security requirements compliance
Optimize system performance through regular updates and patches
Plan and execute system upgrades and migrations
Implement and maintain security policies and procedures
Conduct regular security audits and vulnerability assessments
Communicate with vendors for support
Manage user accounts and permissions
Provide technical support and guidance to other applications team
Develop and maintain documentation for system configurations, processes, and procedures
Explore automation ideas and develop use cases

Skills

Electronic Medical Records (EMR)

EMR Analyst

Troubleshooting

Application Support

Team Management

Cross-functional Collaboration

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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