Portfolio Resource Manager
EffectualSalary not specified
Application Support Consultant, Health & Life at Voya Financial
Minneapolis, Minnesota, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, InsuranceIndustries
Requirements
- Bachelor’s degree or foreign equivalent in Information Technology Management, Software Engineering, or a related field
- Five (5) years of experience as an IT Technical Lead, Software Developer, or a related position
- Experience utilizing Backend tools such as Java or NodeJS
- Experience working with Frontend tools including HTML, CSS, JavaScript, TypeScript, jQuery, AJAX, Bootstrap, Angular, or React JS
- Experience working with Oracle and MySQL Databases
- Experience working with Windows and Linux operating systems
- Experience with Continuous Integration utilizing GitHub, Maven, Sonar, Jenkins, and GIT tools
- Experience with Application architecture using Micro Services, REST and SOAP
- Experience working with Spring Boot, Spring MVC, Hibernate, and JDBC
Responsibilities
- Oversee the day-to-day operations of an application portfolio including application maintenance, stability, innovation, development, incident, change & problem management and inclusive of a vendor team of resources within an outcome-based contract
- Monitor supplier procedures and client interaction to ensure compliance with Voya policy and SLAs
- Review performance results and determine when application maintenance support levels need to be changed
- Accountable for initiating supplier dispute and contractual change requests
- Seek to achieve the highest value service from vendors and evaluate vendor performance based on vendor metrics
- Review and validate service level report accuracy and escalate concerns/discrepancies
- Act as initial contact for suppliers participating in the end-to-end support process
- Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution
- Provide technical and application portfolio risk management consulting leadership to managers and the supplier
- Accountable for the technical delivery of work by the supplier for a defined portfolio
- Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management
- Coordinate with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities
- Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met
- Review support documentation for Operational IT governance and ensure it is up to standard
- Identify opportunities for new services, continuous improvement, and/or cost reduction and manage related change requests
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the work arrangement or location policy for this role?
This information is not specified in the job description.
What key skills are required for the Application Support Consultant role?
The role requires skills in application maintenance, incident/change/problem management, vendor management, technical risk management consulting, and coordination of software design, development, testing, and quality assurance.
What is the company culture like at Voya Financial?
Voya Financial emphasizes a purpose-driven culture focused on fighting for financial opportunities, valuing differences, fostering an inclusive environment where employees bring their whole selves to work, and being bold and committed to action.
What makes a strong candidate for this Application Support Consultant position?
Strong candidates will have experience overseeing application portfolios, managing vendor teams under outcome-based contracts, ensuring SLA compliance, handling incident and change management, and providing technical leadership in risk management and software delivery processes.
Voya Financial
Provides financial services and retirement solutions
About Voya Financial
Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.
New York City, New YorkHeadquarters
2014Year Founded
IPOCompany Stage
Fintech, Financial ServicesIndustries
5,001-10,000Employees
