Application Engineer at Paperless Parts

Boston, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Manufacturing, SaaSIndustries

Requirements

US Citizenship or Green Card Holder (due to US Export Control Laws)
Excellent written and verbal communication skills
Understanding of Windows-based business IT environments
Strong coding skills in at least one language
Fluency in Python, SQL, and using REST APIs
Experience writing or configuring software integrations
Willingness to travel when necessary to customer facilities (0-25% of the time)
Relevant work, education, or hands-on development experience
Customer facing experience or ability
Strong analytical and critical problem-solving skills
Ability to translate business requirements to product solutions
Fast learner, ability to adapt to new processes and technologies, and evolving environments

Responsibilities

Design & Develop custom integrations to support Customer’s desire to integrate their technical infrastructure
Develop custom enhancements to existing integrations
Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language)
Lead the implementation of an off-the-shelf integration
Provide tier 2 support for existing integrations to ensure limited disruption to Customer’s day to day
Participate in sales and onboarding calls as the technical expert
Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
Contribute to the design and development of our APIs and SDKs to make future projects more efficient
Travel to one or more customer sites to better understand how manufacturing shops operate
As part of the Paperless Parts team, further the company-wide DEI & social impact initiatives

Skills

Key technologies and capabilities for this role

integrationsCRMERPSaaSsoftware developmentcustomer requirements gatheringuser acceptance testingtechnical communication

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in the office?

This is a full-time position in Boston, MA, reporting to the Manager of Technical Services.

What are the key skills required for the Services Engineer role?

Candidates need excellent written and verbal communication skills, a broad technical background, and the ability to design and develop custom integrations. Additional skills include learning the Paperless Parts platform and P3L (Paperless Parts Pricing Language), leading implementations, and balancing multiple projects.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture emphasize at Paperless Parts?

Customer Success is at the center of everything, with a focus on supporting American manufacturers, team collaboration, and advancing DEI & social impact initiatives.

What makes a strong candidate for this Application Engineer role?

Strong candidates have US Citizenship or Green Card Holder status due to export control laws, excellent communication skills, technical expertise in integrations, and the ability to work closely with customers while contributing to team growth like recruiting and mentoring.

Paperless Parts

Cloud-based quoting software for manufacturers

About Paperless Parts

Paperless Parts provides quoting software designed specifically for manufacturers, catering to a wide range of clients from small job shops to large production facilities. The main product is a cloud-based platform that simplifies and speeds up the quoting process, enhancing accuracy. Key features of the platform include advanced analytics, collaboration tools, and a part viewer, which collectively help manufacturers optimize their operations and increase their success rates in winning quotes. Unlike many competitors, Paperless Parts operates on a subscription-based model, allowing clients to access the software for a recurring fee. The company's goal is to make manufacturing more efficient and accessible, ultimately aiming to transform the industry.

Boston, MassachusettsHeadquarters

2017Year Founded

$36.1MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Gym Membership

Commuter Benefits

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Employee Recognition Program

Risks

Increased competition from AI-driven platforms may erode market share.

Economic downturns could impact subscription-based revenue model.

Expansion into aerospace may face regulatory and compliance challenges.

Differentiation

Paperless Parts offers a unique AI-powered quoting tool, Wingman, enhancing efficiency.

The platform integrates seamlessly with existing ERP and accounting software for manufacturers.

Focuses on custom part manufacturing, providing tailored solutions for niche industry needs.

Upsides

Growing demand for AI in manufacturing boosts Paperless Parts' market potential.

Cloud-based solutions trend supports Paperless Parts' platform adoption and growth.

Expansion into aerospace industry offers significant market opportunities in Southern California.

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