Procore Technologies

API Specialist 2

California, Pennsylvania, United States

Procore Technologies Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree or 2+ years of equivalent work experience, along with a development background and at least 2 years of experience in a technical support, integration, or API-focused troubleshooting role. Excellent verbal and written communication skills are required, including the ability to effectively express ideas and thoughts in writing and verbally. Familiarity with REST web services and development tools such as Postman is highly desirable.

Responsibilities

The API Specialist will provide technical support and consulting to clients, developers, and partners using the Procore API ecosystem, including testing, troubleshooting, and communicating with developers. They will utilize API and integration subject matter expertise to efficiently respond to cases via a ticketing system, manage technical and product issues and escalations related to API endpoints, develop training content, contribute to Knowledgebase articles, and FAQs, and collaborate with Product Management to identify opportunities for API improvement and feature requests. They will also provide timely assistance in Slack to Customer Success teams and manage technical and product issues and escalations related to our API endpoints and developer ecosystem.

Skills

API
REST web services
Postman
Troubleshooting
Technical support
Knowledgebase management
Customer communication
Integration

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Key Metrics

Carpinteria, CaliforniaHeadquarters
2003Year Founded
$552.3MTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.
Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.
Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.
The platform integrates BIM and AI solutions, enhancing project management and safety.
Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.
The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.
Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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