APAC IT Manager at Andersen Corporation

Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Strong technical knowledge of IT infrastructure, applications, cybersecurity, and digital initiatives
Leadership skills to guide and manage a regional service desk team
Excellent communication and interpersonal skills to effectively interact with stakeholders
Ability to manage and prioritize regional IT needs
Understanding of IT Change Management governance model
Ability to resolve regional IT operational crises and critical incidents

Responsibilities

Serves as the primary IT contact and escalation point for the APAC region across all technical domains
Guides regional IT service desk team and ensures adherence to service desk KPIs
Integrates with corporate IT to understand changes and cascade communication
Engages with key regional stakeholders to understand needs, share prioritization, and provide updates
Communicates regional needs to corporate IT and serves as the primary communication conduit for local projects
Maintains APAC-relevant projects and enhancements within the global IT portfolio
Ensures that corporate IT standards are enforced within the APAC region
Takes command and owns to resolution any regional IT operational crisis or critical incident
Develops a deep understanding of regional needs and proactively makes recommendations on where technology can add value

Skills

IT Infrastructure

Cybersecurity

Applications Management

Digital Initiatives

Service Desk Management

IT Change Management

Stakeholder Management

Crisis Management

Incident Resolution

Leadership

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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