Analyst, Workforce Planning at Aledade

Charleston, South Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s Degree or equivalent experience
2-4 years workforce planning experience in a call center environment
Experience working with call center or operational data (Five9 preferred)
Strong experience working with data in Excel and BI tools (Tableau or similar)
Familiarity with data warehouse platforms (Snowflake preferred)
Ability to build accurate reports and dashboards with attention to detail
Strong written and verbal communication skills; Ability to translate data into meaningful business outcomes
Strong analytical and problem-solving skills with ability to spot trends and anomalies
Ability to manage multiple reporting tasks in a fast-paced environment
Preferred Qualifications
Experience automating reports and streamlining manual processes
Strong SQL or database querying skills
Exposure to healthcare, compliance-driven, or multi-site contact center operations

Responsibilities

Generate and maintain performance reports and dashboards (daily, weekly, monthly) to track key metrics across the contact center
Analyze performance trends and provide actionable insights to improve efficiency and outcomes
Build/maintain custom and ad-hoc reports tailored to specific business needs
Collect and integrate data from systems such as Five9, RingCentral, Tableau, and Snowflake
Perform data validation and ensure accuracy, consistency, and reliability across all reporting
Partner with stakeholders to understand reporting requirements and optimize reporting outputs
Support pilot reporting for new initiatives and process improvements
Assist in documenting reporting processes, standards, and data definitions to support consistency across teams
Provide end-user support for reporting tools, including troubleshooting issues and assisting with data access questions
Identify opportunities to automate manual reporting processes and improve efficiency through better use of tools and data pipelines
Other duties as assigned

Skills

Key technologies and capabilities for this role

ExcelTableauSnowflakeFive9RingCentralWorkforce PlanningDashboardsTrend AnalysisData ValidationData Integration

Questions & Answers

Common questions about this position

What experience is required for the Analyst, Workforce Planning role?

Minimum qualifications include a Bachelor’s Degree or equivalent, 2-4 years of workforce planning experience in a call center environment, experience with call center data (Five9 preferred), strong Excel and BI tools like Tableau, and familiarity with data warehouses like Snowflake.

What are the preferred qualifications for this position?

Preferred qualifications include experience automating reports and streamlining manual processes, strong SQL or database querying skills, and exposure to healthcare, compliance-driven, or multi-site contact center operations.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position, or what are the location requirements?

This information is not specified in the job description.

What does Aledade do, and what is their mission?

Aledade is a public benefit corporation that empowers independent primary care practices, helping them deliver better care and thrive in value-based care by creating value-based contracts with health plans.

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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