Fraud Operations Specialist
Ramp$72,000 - $147,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Analyst I, Issuing Risk Monitoring at Checkout.com
Quatre Bornes Town, Plaine Wilhems, Mauritius
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 1-3 years of work experience in fraud or risk or payment transaction processing and monitoring
- Strong collaborator, communicator with the ability to influence stakeholders across organisations
- Readiness to work with busy schedules and tight deadlines (including 24/7 shift pattern, weekends, and public holidays)
- Fluent in English, French is a plus
- Degree educated or equivalent
- Understanding of Payment processing industry and/or e-commerce environment is a plus
- Experience in Fraud Monitoring is a plus
- Easily communicate with peers to develop professional relationships
- Have the capacity to complete assigned training and tasks efficiently by leveraging risk monitoring specific tools
Responsibilities
- Conducts ongoing transaction monitoring to identify potential risk and fraud activity
- Responsible to take vital action to mitigate fraud risk
- Perform transaction monitoring activity under limited supervision
- Apply technical knowledge and skills to handle and resolve cases with limited guidance
- Respond to internal and external queries meticulously and under limited assistance
- Have the capacity to effectively develop self-management and seek opportunities to learn
- Attend ongoing training and remain abreast of current fraud trend
- Produce timely and accurate information for Senior Analyst or Team lead to assist in decision making processes, including escalating any investigative issues
- Provide insights and recommendations on improving quality or how to reach optimal efficiency in current processes
- Provide 24/7/365 transaction analysis on a 24/7 shift system, including weekends and public holidays
- Investigate customer activity across multiple platforms to identify any potential fraud risks so as to take immediate actions to mitigate any fraud risks
- Act as a point of escalation and a subject matter expert to everything related to card transaction monitoring
- Work collaboratively with members of cross-functional stakeholders including but not limited to Risk, Compliance, Product, Engineering and Finance
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What shift schedule does this role require?
The role requires working on a 24h/7 shift pattern system to ensure 24hr coverage, including weekends and public holidays, with a rota where your schedule can change from time to time.
What experience is required for this position?
Candidates need 1-3 years of work experience in fraud or risk or payment transaction processing and monitoring.
What is the salary for this role?
This information is not specified in the job description.
What skills and qualities are they looking for in candidates?
They seek strong collaborators and communicators able to influence stakeholders, readiness to work busy schedules and tight deadlines, fluency in English (French a plus), degree educated or equivalent, and understanding of payment processing.
What does a strong candidate for this role look like?
A strong candidate has 1-3 years in fraud, risk, or payment monitoring, excellent collaboration and communication skills to work with cross-functional teams, and the ability to handle shift work under limited supervision while staying updated on fraud trends.
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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