Analyst at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

AutomotiveIndustries

Requirements

Bachelor's Degree
At least 1 year relevant work experience in the same field
Must have experience with Concur, Service Now
Willing to undergo cross-training and handle back-office tasks, including audits

Responsibilities

Process travel and expense related cases assigned through Siebel, prioritizing and addressing requests based on nature, urgency, and impact; monitor personal queues and aging cases
Answer and process phone inquiries and cases (CCA)
Follow established processes for timely case handling and issue resolution, including logging and documenting all inquiries in the case management tool, consulting knowledge resources, escalating cases as needed, and ensuring follow-through to resolution
Communicate with employees regarding discrepancies in their expense reports
Serve as the primary point of contact for employees and take responsibility for resolving queries
Ensure high-quality standards for all assigned tasks
Adhere to service level agreements (SLAs) for case management
Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary
Suggest process improvements to drive operational efficiency, service excellence, and quality, speed, and safety
Maintain and update job aids, standard operating procedures, and the knowledge base
Comply with the Master Process, Global Travel and Expense policy, Global Service Level Agreement, GM Corporate Policies, external regulatory requirements, and approved desktop procedures and job aids; ensure confidentiality of employee information in line with established practices
Strive to meet targets for key metrics, including NPS, CSAT, QA Scores, and Resolution Rates

Skills

Siebel

Case Management

Expense Reporting

Corporate Card Administration

SLA Management

Travel and Expense Processing

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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